محمد إبراهيم الجمال

Front Office Manager في Coral Beach Rotana Montazah Sharm El Sheikh 248 Rooms Rotana Group

• سبتمبر 2006 إلى سبتمبر 2011

مساعد مدير المكاتب الأماميه في فندق كورال بيتش روتانا المنتزه

• مصر - شرم الشيخ
• يوليو 1999 إلى سبتمبر 2011

مساعد مدير المكاتب الأماميه إدارة المكاتب الأماميه

Desk Supervisor في Holiday Inn Resort Safaga Palace 327 Rooms Intercontinental Hotels Group

• أبريل 2003 إلى يونيو 2004

Clerk في Holiday Inn Resort Safag

• يوليو 2001 إلى مارس 2003

Telephone Operator في Holiday Inn Resort Safag

• أبريل 2000 إلى يونيو 2001

Busboy في nd Room Service Employee, Holiday Inn Resort Safag

• يونيو 1999 إلى مارس 2000

Purchasing Manager

• مايو 1996 إلى مايو 1999

El Badwi company Egypt for Plastic Industry.
ADDITIONAL SKILLS___________________________________________________________
provide guidance and leadership as the Asst. Front Office Manager, ensuring the delivery of consistent quality customer service.

Duty manager في Sunrise El Palacio Hurghada Resort 800 rooms Thomas Cook Partner Hotels

• يوليو 2004 إلى

Assistant Front Office Manager

• إلى

Assist in the day-to-day operation of the hotel front office.
Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels.
Assign, coordinate, and supervise work activities of Front Desk Agents.
Ensure work is completed to include, shift closings, room deposits, refunds and rebates.
Train and develop Front Desk Agents. Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures.
Prepare and conduct Front Desk meetings and resolve issues.
Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action.
Provide information and direction to staff to achieve 100% occupancy.
Review and resolve dispute accounts and Housekeeping discrepancies.
10. Prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift.
Perform check-in and out procedures.
Take personal responsibility for correcting customer service problems.