Operations Manager
AMBB Marble & Stone Co, Al Mazroui Bowyer Construction Group, Sharjah, UAE
Total years of experience :17 years, 1 Months
AMBB Marble & Stone Co. is part of Al Mazroui Bowyer Construction Group (AMBB). Company has marble & granite factory in Sharjah, Hamria Free zone, with 130 employees.
I am leading the company and responsible for planning and executing clients’ contracts on time, on scope, on budget improving profitability, ensuring quality execution and customer satisfaction.
• Planning and directing all department activities at operations level.
• Managing sales and developing relationships with clients and stakeholders.
• Managing projects, factory production, product delivery, installation and quality control.
• Managing estimation and tendering divisions.
• Directing the preparation of site instructions for the existing/new projects.
• Training employees technically and commercially.
• Reviewing and initiating improvements to increase customer service, efficiency, cost effectiveness, minimizing risk, employee job satisfaction.
• Managing man power for operations projects
• Researching and selecting marble suppliers through a tight procurement process.
• Assuring that appropriate liaison and major correspondence and working relationships between parties, is maintained throughout the duration of the projects
• Monitoring and controlling all contractual commitments to assure that work is being performed in accordance with the specifications, drawings, and terms of the contracts.
• Leading marketing and promotional strategies in the region as agreed with Board of Directors to generate new revenue streams, further penetrate existing ones, and enhance awareness and interest of prospective clients.
• Planing and directing all company activities at the operations level.
• Responsible for achievement of overall corporate objectives of the company.
• Driving sales division of the company.
• Managing factory production, product delivery, quality control.
• Providing training to the staff, in methods of cost control, estimating, client relations, risk management, technical and building methodologies, scheduling and production delivery.
• Participating in review systems and where applicable initiating improvements to increase customer service, efficiency, cost effectiveness, minimizing risk, employee job satisfaction.
• Managing production work volumes, staffing for operations projects, current and past costing analysis, and other managerial functions.
• Managing estimation and tendering as required.
• Negotiating commercial contracts and review and sign all sub contracts.
Professional experience related to Arabian Marble Company that specialized in the production and sales of Marble, Granite, Mosaics and Tiles; and to Al Ghurair Ready Mix that produces Ready Mix Concrete and Blocks.
• Doing Sales in Marble, Granites, Technical stones, Mosaics, Ready Mix Concrete, Blocks on corporate level. In charge for whole operational cycle starting from bringing the deals, overseeing the preparation of the quotations/proposals to the customers, communication and negotiating with the customers on the terms, turning the deal to successful order.
• Working closely with factory production and projects to monitor the project execution to secure the successful operations.
• Working closely with clients during project execution, to promote the existing business and to bring new, to address and resolve problems and to discuss further contracts.
• Managing the operations team internally to achieve the highest level of internal performance and support to client and to other team members in the company.
• Researching new clients, new projects, and new business potentials. Researching new business opportunities in the region, generating leads and bringing new business for the Group.
• Understanding the marketing plans and brand strategy of clients and directs the efforts to fulfill client requirements and initiate new strategies. Doing marketing planning in order to increase company sales portfolio.
• Managing customer expectations, resolving issues and cultivating lasting relationships.
• Serving as a liaison between the client and company, negotiating with consultants, contractors and sub-contractors, maintaining good internal relations with all other functions to be able to provide excellent product & service to the client.
• Researching and approaching new potential business partners, new suppliers, sub-contractors and overseas resources.
• Planning production meetings, worker schedules, production activities, machine maintenance plans and maintaining product quality and budgets.
• Planning, formulating, organizing, controlling and directing production activities.
• Observing the effective maintenance of safety rules and standards in the department by the workers.
• Managing timelines and work priorities and allocating resources to meet the assigned factory timelines and goals.
• Ensuring that the product effectively satisfies the quality level ordered by the customer.
• Executing factory manufacturing strategic plan and aligning it with general plant strategy.
• Collaborating with sales agents, vendors and financial department to ensure the successful run of receiving and shipping schedule.
• Reviewing the overall performance and identifying training necessities of production personnel.
• Overseeing the production process, drawing up a production schedule.
• Ensuring that the production is cost effective.
• Working out the human and material resources needed.
• Estimating costs, timelines and setting the quality standards.
• Managing the production processes and adjusting schedules as needed
• Working with managers to implement the companies’ policies and goals.
• Managing, motivating and reviewing the performance of the team of workers.
Business overview: M/s Sultan Marble is local company which deals with supply and fixing of marble and granite and stone decor works.
• Responsible for relations with clients, bringing clients to the company, doing direct sales, starting from preparing quotations, until turning it to successful orders.
• In charge for production and delivery of the projects.
• Researching overseas resources, such as procuring products and services, negotiating prices and payment terms with suppliers, contractors and business partners.
• Representing the company during the meetings, exhibitions, strategic alliances.