Front OfficeManager & In Charge of House keeping department
Rimal Hotel & Resort
Total des années d'expérience :27 years, 3 Mois
1- Insure compliance with established company policies & procedures.
2- Providing courteous guest service, responding to guest inquiries, complains & request.
3- Recruiting, hiring& terminating Front office personnel as required.
4- Orienting & training of front office personnel.
5- Maintain labour cost goals established by Hospitality Management Corporation.
6- Maintaining proper credit & accounting procedures& taking appropriate timely action as necessary.
7- Build & Maintain team work among all front office staff.
8- Analyse the P&L on monthly bases to check the strength& the weakness points at the department & to control the department expenses.
9- Prepare &analyse the revenue reports.
10- Prepare the yearly stock for the guest amenities based on the forecast budget.
11- Control the total cost of the department without any affect at the quality of service.
12- Prepare the training program for the new hire staff.
13- Analysing booking patterns and market trends
14- Monitoring competitor performance
15- Effective yield management
16- Initiating promotions to generate business at key times
17- Forecasting revenue performance
18- Liaising with the sales teams, reception and the general manager
As Front Office Manager :
1-Insure compliance with established company policies & procedures.
2- Providing courteous guest service, responding to guest inquiries, complains & request.
3- Recruting, hirinh & terminating Front office personnel as required.
4- Orienting & training of front office personnel.
5- Maintaine labor cost goals established by hosbitality management corporation.
6- Maintaining proper credit & accounting prodcedures & taking appropriat timely action as necessary.
7- Build & Maintain team work among all front office staff.
8- Analiyze the P&L on monthly bases to check the stength& the weak points at the department & to control the department expenses.
9- Prepare & analyize the revenue reports.
10- prepare the yearly stock for the guest aminities based on the forecaste& budjet.
11- control the total cost of the department without any affect at the quality of service.
12- prepare the training program for the new hire staff.
1- Handling guest request.
2- Handling guest complaint.
3- Follow up the operation of the department during the night.
4- Assist the front office manager at reducing the cost & monitoring the vacation balance of the staff.
5- Assist to achieve our target and generate highest revenue we can achieve
6- Prepare the night manager reports & present it to the F.O.M & General Manager
7- Assist The Revenue Manager by preparing the revenue reports