Infrastructure Assistant Manager
Palm Hills Developments
Total years of experience :15 years, 10 Months
Configuration and Implementation of Microsoft 365 admin center.
•Analyses the current state of IT infrastructure, service operation and solution within the business, so as propose and introduce modifications to meet immediate and long- term organizational needs.
•Implemented and managed proactive maintenance plans, resulting in a 20% decrease in equipment downtime and a significant increase in overall productivity.
•Assessed and Improved Microsoft Azure, Intune company portal and Microsoft Sentinel.
•Design, analysis, evaluation, testing and implementation of VMware infrastructure running windows servers. Perform troubleshooting, resolution and problem analysis and monitor alerting systems and servers.
•Manage Microsoft Exchange admin portal and Azure Active Directory.
•Spearheaded the implementation of stringent security measures, deploying Windows servers using industry-approved methodologies, resulting in a 30% decrease in potential cyber threats and mitigating security vulnerabilities.
•Ensure optimization and performance of the hardware and virtual infrastructure.
•Installation, Configuration, troubleshooting complex server issues, performance tuning & optimizing of Microsoft Windows Server OS.
•Preparing technical documents after successful implementation of project.
•Developed server/network monitoring tools to ensure performance and uptime of Servers.
•Implemented the configuration and operation of SQL Cluster implementation.
•Extensive background in SAN & NAS management, with a demonstrated ability to implement solutions, manage change, and provision storage.
•Develop and Implemented Back-up and recovery strategies.
•Manage the configuration and operation of servers' operating systems.
•Monitor the systems and respond immediately to security or usability concerns.
•Implemented integration tools and handled deployments on production environments.
•Developed and executed disaster recovery strategies, ensuring uninterrupted operations during critical system failures and minimizing data loss.
•Led a team of technicians in troubleshooting and resolving complex technical issues, reducing average resolution time by 50% and improving customer satisfaction ratings.
Provide domain expertise in Windows Server services including Active Directory, DNS, DHCP, DC replication, DC promote & demote, Group policies etc.
•Manage and deploy System Center Operations Manager SCOM Servers
•Manage and administer Microsoft Exchange Admin Center
•Implemented robust security protocols and deployed Windows servers in alignment with industry best practices, resulting in a 40% reduction in security breaches and ensuring data integrity.
•Directed and administered Microsoft SQL Servers.
•Manage Microsoft Skype for Business and Microsoft Team server.
•Created and administer Veritas Backup Exec Servers.
•Monitor the systems and respond immediately to security or usability concerns.
•Directed continuous integration tools and handle deployments on production environments.
•Upgrade systems as required for enhanced functionality and security issue resolution.
•Administer physical and virtual servers (vSphere, Hyper-V).
Administrator on Active Directory, DNS, DHCP and File Server.
•Created and Administrate SharePoint Server.
•Implemented Hardware Firewall FortiGate.
•Develop and implement back-up and recovery strategies.
•Maintain and manage internal network and internet connections.
•Assists in purchasing and implementation of new hardware and software.
•Establishes policies and procedures for IT asset management.
•Team Leader for the Helpdesk team.
•Defining, applying, documenting, and maintaining the backup and restore SOP's.
•Establish and monitor the data backup using Symantec Backup Exec.
•Maintain and manage antivirus server (Kaspersky Administration kit).
•Install, configure, troubleshoot, maintain, and upgrade computers.
•Provides services to system by resolving problems effectively in a timely manner.
Manage the Active Directory and improve the Group policies for the domain users.
•Manage firewall server (TMG and GFI web monitor).
•Facing the computers problems in hardware and software.
•Applying maintenance contracts in many companies.
•Deploy OS for client's PCs from scratch.
•Solving problems which face the network systems.
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