Information Technology Director
Fort Arabesque Hotel
Total years of experience :19 years, 7 Months
• Manage IT Team.
• Maintain IT operation guide presented computers inventory, Computer hardware, Computer software, License and peripheral devices.
• Ensures the entire hotel network switches, Racks, network cables are properly Maintained and labeled.
• Provide technical support for all property hotel IT environment.
• Ensures that property users well trained on information technology systems.
• Prepare IT logs, check lists and preventive maintenance plan.
• Prepare IT budget and hotel new projects action plan.
• Provide an IT strategies for long time run.
• Monitoring and Troubleshooting hotel Computers.
• Install/Configure/Troubleshoot and administrate LAN/WAN/WLAN//TCP/IP.
• Planning/Configure Microsoft Technologies as of windows XP/7/Windows Server 2008, Domain services as of (DHCP, DNS and IIS), Email services Exchange 2010 and OWA access.
• Ensures that hotel computers are protected by a proper antivirus solution.
• Design and implement hotel network active/passive infrastructure, Responsible.
• Provide technical support for Company hardware workstations/Peripheral Devices, Access points, CCTV, HSIA, DVRs, Remote Sessions.
• Administrate and troubleshoot Hotel systems as of (Opera v5, MFF, Material Control Call account, Interfaces, Time attendance, Door-Lock system and micros Workstations.
• Ensures that hotel data are properly secured and saved.
• Responsible to administrate hotel telephone systems frames, DSLAMs and PBX.
• Provide to in house guest any related technical support needed.
• Present to hotel top management new available IT projects.
• Responsible of hotel social media improvements.
• Manage IT Team.
• Maintain IT operation guide presented computers inventory, Computer hardware, Computer software, License and peripheral devices.
• Ensures the entire hotel network switches, Racks, network cables are properly Maintained and labeled.
• Provide technical support for all property hotel IT environment.
• Ensures that property users well trained on information technology systems.
• Prepare IT logs, check lists and preventive maintenance plan.
• Prepare IT budget and hotel new projects action plan.
• Provide an IT strategies for long time run.
• Monitoring and Troubleshooting hotel Computers.
• Install/Configure/Troubleshoot and administrate LAN/WAN/WLAN//TCP/IP.
• Planning/Configure Microsoft Technologies as of windows XP/7/Windows Server 2008, Domain services as of (DHCP, DNS and IIS), Email services Exchange 2010 and OWA access.
• Ensures that hotel computers are protected by a proper antivirus solution.
• Design and implement hotel network active/passive infrastructure, Responsible.
• Provide technical support for Company hardware workstations/Peripheral Devices, Access points, CCTV, HSIA, DVRs, Remote Sessions.
• Administrate and troubleshoot Hotel systems as of (Opera v5, MFF, Material Control Call account, Interfaces, Time attendance, Door-Lock system and micros
Workstations.
• Ensures that hotel data are properly secured and saved.
• Responsible to administrate hotel telephone systems frames, DSLAMs and PBX.
• Provide to in house guest any related technical support needed.
• Present to hotel top management new available IT projects.
• Responsible of hotel social media improvements.
• Manage IT Operations.
•Installing and Configuring Windows Server 2003, Domain services as of (DHCP, DNS and IIS), email services Exchange 2003/2007 and OWA access.
• Install and Configure Restaurants Systems.
• Provide Technical Support for restaurants Pc's Equipment inside and remotely.
• Install CCTV Systems.
• Ensures the IT Operations are covered 24/7.
• Ensures the organization staff are fully trained to use Company /hotel systems.
• Administrate Company systems as of s of (Cuisine, , Micros Fidelio financial, Material control, Human resources solutions.
• Create and maintain the IT Daily/monthly/yearly checklists, create the IT.
• Managing IT Managers.
• Assist the organization to Hiring, evaluate and select a talent IT staff Members
• Help and assist the organization to improve the hotel IT operations.
• Searching for New IT solutions to increase company revenue.
• Planning/create new IT Security System.
• Planning/configure/troubleshoot and provide guidance to IT Managers.
• Open a communication channel between the hotel departments.
• Ensures the IT Operations are covered 24/7.
• Ensures the organization staff are fully trained to use Company /hotel systems.
• Train the IT Managers.
• Provide Technical support to the IT Managers to administrate hotel PMS systems
As of (Opera v5, Suit8, Micros Fidelio financial, Material Control, Call Account,
Human Resources Solutions, Interfaces and Door lock system.
• Create the IT projects action plan, Project FF&E.
• Create and maintain the IT Daily/monthly/yearly checklists, create the IT
Operations, documentation and IT JOB Descriptions, Prepare the IT Budgets,
Evaluation and appraisals.
Projects:
• Pre-Opening 5* Sahrm Plaza Hotel.
• Pre-Opening 5* Sharm Resort.
• Upgrade 5* Makadi Palace Hotel PMS Systems.
• Renovate hotels network infrastructure Active/Passive.
• Manage IT staff members and monitor IT operations.
• Ensures the entire hotel network switches, Racks, network cables are labeled on a Good condition.
• Planning/Configure Microsoft Technologies as of windows 98/XP/7/Windows.
• Installing and Configuring Windows Server 2003, Domain services as of (DHCP, DNS and IIS), email services Exchange 2003/2007 and OWA access.
• Responsible for provide technical support to company hardware
Workstations/Peripheral Devices, Access points, CCTV, HSIA, DVRs, Remote Sessions.
• Administrate and troubleshoot Hotel systems as of (Suit8, MFF, Material Control, Call account, Interfaces, Time attendance and Door-lock system.
• Prepare IT operations LOGs to keep all records belongs to the IT life cycle, Prepare a daily/Monthly and yearly IT checklists.
• Manage IT staff members.
• Ensures the entire hotel network switches, Racks, network cables are labeled on a Good condition.
• Install/Configure/Troubleshoot and administrate LAN/WAN/WLAN/VLANs/TCP/IP. Planning/Configure Microsoft Technologies as of windows 98/XP/7/Windows
Server 2003, Domain services as of (DHCP, DNS and IIS), email services Exchange 2003/2007 and OWA access, install Antivirus solutions Install Active And Passive Network infrastructure, Responsible for provide technical support to Company hardware workstations/Peripheral Devices, Access points, CCTV, HSIA,
DVRs, Remote Sessions, administrate/Trouble shoot Micros workstations 3 and 4.
• Administrate and troubleshoot Hotel systems as of (Fidelio v6, Back office, F&B Call account, Interfaces, Time attendance and Door-lock system.
• Install Backup Solution (Symantec Exec Backup).
• Perform a routine Preventive maintenance plan to ensure data are fully in a proper Action.
• Prepare IT operations LOGs to keep all records belongs to the IT life cycle.
• Prepare a daily/Monthly and yearly IT checklists, Train the hotel members staff to Ensures smooth running of IT operations.
Teaching the Below Materials.
• System Analysis.
• System Design.
• C Language.
• C++ Language.
• Visual Basic.
• SQL.
• Photoshop.
Computer Science