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Mohamed Elshiekh, service delivery manager

Mohamed Elshiekh

service delivery manager·TechVista

Qatar

Master's degree, Information Technology

Work experience

Total years of experience: 17 years, 4 months

service delivery manager

February 2024 - Present

TechVista

Doha, Qatar

February 2024 - Present

Company industry:
IT Services
Job role:
Information Technology

Solution Architect

September 2021 - Present

Ericsson

Khartoum, Sudan

September 2021 - Present

• Acted as a single Point of contact between customer and Ericsson MMEA MFS team.
• Supported customer to build a solution based on the received demands and requirements documentation
• Organize Requirement capturing workshop to ensure all business requirements gathered as input towards Quick study execution by respective R&D organizations.
• Communicated Ericsson Converged Wallet platform roadmap for OPCO specific use cases regularly.
• Builds Solution documents and ensures sign off from customer respective stakeholder
• Performed Regular gap analysis of use cases and capabilities based to identify growth opportunities.
• Provided Operational support of business related issues on the ECW platform

Company industry:
Telecommunications
Job role:
Information Technology

Delivery and Payment Systems Manager

March 2018 - August 2021

Bank of Khartoum

Khartoum, Sudan

March 2018 - August 2021

• Analyzed, evaluated, developed testing and implementation of the new / upgraded applications and channels.
• Ensured that the design and integration of proposed system leads to the development and growth of the business through effects use of technology.
• Coached subordinate staff in the day-to-day performance of their jobs.

Company industry:
Islamic Banking
Job role:
Information Technology

Business Development Manager

January 2016 - January 2017

Electronic Banking Services Co. Ltd. (EBS)

Sudan

January 2016 - January 2017

Managed business solutions, prepared company services
development roadmap in liaison with the company’s strategies,
targets, and objectives.
Engaged with executives, sales, and key account directors at
partner organizations to develop a business plan and growth
strategy.

Company industry:
IT Services
Job role:
Management

Software Quality

January 2014 - January 2016

شركة الخدمات المصرفية الإلكترونية

Khartoum, Sudan

January 2014 - January 2016

Acted as a focal point and leader to all quality related programs.
Directed QA activities to ensure maximum quality and
e ectiveness.
Ensures that all quality standards are met.

Company industry:
Banking
Job role:
Quality Control

Senior Quality Assurance Engineer

January 2013 - January 2014

Electronic Banking Services Co. Ltd

January 2013 - January 2014

Reviewed test plans and test cases.
Maked recommendations for improvement of applications to
software developers.
Communicated test progress, test results and other relevant
information to project stakeholders.
Reviewed documentations provided by business and technical
departments and provide feedback.

Company industry:
Banking
Job role:
Quality Control

Lecturer

January 2012 - January 2013

University of Science and Technology

United Arab Emirates

January 2012 - January 2013

Delivered lectures, seminars and tutorials.
Designed, prepared and developed teaching materials.
Assessed students' coursework.
Settined and marked examinations.

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Application Support Engineer

January 2008 - January 2012

Electronic Banking Services Co. Ltd

January 2008 - January 2012

Provided Support to Banks and Internal Department
Con guration of new terminal (ATM, POS, Banks Interfaces).
Drived Test procedures for new HOST, Switches interface and issuing
approval certi cation.
Performed system integration testing forNew Release and Batches

Company industry:
Banking
Job role:
Information Technology

Education

Sikkim Manipal University

June 2022

June 2022

Master's degree, Information Technology

India

Sikkim Manipal University

February 2008

February 2008

Master's degree, Information Technology

India

in

Sikkim Manipal University

February 2008

February 2008

High school or equivalent, Information Technology

India

in

Sikkim Manipal University

August 2007

August 2007

Bachelor's degree, Information Technology

India

in

Sikkim Manipal University

August 2007

August 2007

Master's degree, InformationTechnology

India

University of Science and Technology

December 2005

December 2005

Bachelor's degree, Computer Science

Sudan

Skills

Payment Industry
Expert
Payment Industry
Expert
Product Delivery
Expert
Product Delivery
Expert
Solution Architecture
Expert
Solution Architecture
Expert
Business Analysis
Expert
Business Analysis
Expert
Cards
Expert
Cards
Expert
Banking
Expert
Banking
Expert
Business Development
Expert
Business Development
Expert
Payment Systems
Expert
Payment Systems
Expert
Banking
Expert
Banking
Expert
Solution Architecture
Expert
Solution Architecture
Expert
BUSINESS PLANS
Expert
BUSINESS PLANS
Expert
QUALITY
Expert
QUALITY
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
SALES
Expert
SALES
Expert
STRATEGIC
Expert
STRATEGIC
Expert
Requirements Analysis
Expert
Requirements Analysis
Expert
business analysis
Expert
business analysis
Expert
Stakeholders Management
Expert
Stakeholders Management
Expert
payment industry
Expert
payment industry
Expert
Product Delivery
Expert
Product Delivery
Expert
Payment Industry
Expert
Payment Industry
Expert
Product Delivery
Expert
Product Delivery
Expert
Solution Architecture
Expert
Solution Architecture
Expert
Business Analysis
Expert
Business Analysis
Expert
Cards
Expert
Cards
Expert
Banking
Expert
Banking
Expert
Business Development
Expert
Business Development
Expert
Payment Systems
Expert
Payment Systems
Expert

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Certificate in Digital Money

Training
Financial Regulation in Emerging Markets and the Rise of Fintech Companies
University of Cape Town
Oct 2023
Show credentials

Hobbies

  • Reading