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تم إلغاء حظر المستخدم بنجاح
Mohamed Elshazly, FM Operations Coordinator

Mohamed Elshazly

FM Operations Coordinator·United Facilities Management Company (UFM)

الكويت

بكالوريوس, Literature

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 5 أشهر

FM Operations Coordinator

سبتمبر 2019 - حتى الآن

United Facilities Management Company (UFM)

محافظة العاصمة، الكويت

سبتمبر 2019 - حتى الآن

• Coordinated daily site operations across multiple client locations, ensuring effective execution of preventive
and corrective maintenance activities in line with contract requirements.
• Managed work orders through CMMS systems, tracking job completion, technician assignments, and service
response times to meet agreed SLAs.
• Monitored asset lifecycle activities, including asset registration, tagging, condition tracking, and replacement
planning for critical facilities equipment.
• Ensured compliance with facilities management contracts, operational procedures, safety standards, and
client-specific service level agreements.
• Prepared monthly operational, procurement, and KPI performance reports covering asset status,
maintenance activities, and service efficiency metrics.
• Coordinated internal teams, subcontractors, and vendors to support timely service delivery, material
availability, and site readiness.
• Conducted site inspections and facilities audits to verify service quality, identify operational gaps, and
support corrective action plans.
• Supported budget tracking and cost control by monitoring maintenance activities, consumables usage, and
procurement requests.

مجال الشركة:
إدارة الممتلكات والمرافق
الدور الوظيفي:
الهندسة

Facilities Management Contracts Administrator & Operations Support Specialist.

يناير 2019 - حتى الآن

United Facilities Management Company (UFM),

الكويت، الكويت

يناير 2019 - حتى الآن

• Managed operational support for facilities, equipment and services, overseeing inventory control, asset tracking, and the planning of
upgrades to align with contractual requirements.
• Ensured compliance with facilities management contracts, establishing effective operational chains for resolving equipment an d
software issues within required service-level agreements (SLAs) .
• Prepared and submitted comprehensive monthly operations and procurement reports detailing inventory levels, purchasing
activities, and equipment availability in accordance with corporate standards.
• Acted as a key liaison between field teams, regional supervisors, and administrative departments, ensuring consistent procedural
compliance and timely communication through scheduled meetings, correspondence, and reporting.
• Supported the development and implementation of process improvements, contributing technical input to R&D teams for localized
operational innovation and competitive positioning.
• Coordinated field technicians and contractors, assigning tasks based on project demands, monitoring daily activities, and verifying
adherence to service delivery protocols and safety procedures.
• Conducted on-site inspections and troubleshooting of facilities equipment, escalating issues and ensuring prompt resolution with
minimal service disruption.
• Managed the documentation and distribution of operational procedures, ensuring all personnel had access to updated guidance
and standard operating practices.
• Monitored team competency in maintenance and technical procedures, recommended training needs, and collaborated with
supervisors on performance appraisals.
• Enforced company-wide quality assurance standards, verifying compliance with Quality Systems Manuals, technical protocols, and
workplace instructions during service, maintenance, and refurbishment tasks.
• Tracked and reported contract-related asset issues, supporting audits, compliance checks, and internal reviews to ensure
transparency and accountability.

مجال الشركة:
إدارة الممتلكات والمرافق

Outpatient Customer Care Representative

أغسطس 2016 - أغسطس 2019

Dar Al Shifa Hospital (DASH)

حولي، الكويت

أغسطس 2016 - أغسطس 2019

• Handled outpatient registration, appointment scheduling, and coordination with medical and administrative
departments to ensure smooth service flow.
• Supported insurance verification and billing documentation while maintaining accurate patient records.
• Managed front desk operations, resolving inquiries and complaints in a high-volume healthcare environment.
• Ensured compliance with hospital policies, data confidentiality, and customer service standards.

مجال الشركة:
خدمات الرعاية الصحية الأخرى

Outpatient Customer Care Representative.

يناير 2016 - يناير 2019

Dar Al Shifa Hospital (DASH),

حولي، الكويت

يناير 2016 - يناير 2019

• Handled outpatient registration, scheduling, and coordination with medical and administrative teams to streamline service flow.
• Supported insurance and billing procedures, ensuring accurate patient information and high satisfaction levels.
• Managed front desk operations, resolving inquiries and facilitating patient communication in a fast-paced hospital environment.

مجال الشركة:
خدمات الرعاية الصحية الأخرى

Administrative & Logistics Coordinator

مايو 2014 - مايو 2016

International Co for Chemical & Trade Agencies–

المنصورة، مصر

مايو 2014 - مايو 2016

• Provided administrative support, including data entry, filing, correspondence, and document control.
• Coordinated logistics, inventory movements, and stock records for chemical and fertilizer trade operations.
• Prepared operational reports, invoices, and vendor documentation to support daily business activities.
• Maintained accurate records for inventory, deliveries, and supplier communications.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
إدارية

Administrative & Logistics Coordinator.

يناير 2014 - يناير 2016

International Company for Chemical & Trade Agencies (ICCTA),

المنصورة، مصر

يناير 2014 - يناير 2016

• Performed administrative support functions including filing, data entry, and correspondence for chemical and fertilizer trade
operations.
• Coordinated logistics and stock movements while maintaining records and reports on inventory and distribution.
• Assisted with reporting, invoicing, and vendor communication to support seamless operations and documentation accuracy.

مجال الشركة:
تجارة السلع

التعليم

Al Azhar University

يناير 2014

يناير 2014

بكالوريوس، Literature

مصر

Al Azhar University

يناير 2014

يناير 2014

بكالوريوس، English Literature

مصر

Skills

TRANSLATIONS
Intermediate
TRANSLATIONS
Intermediate
SAP APPLICATIONS
Intermediate
SAP APPLICATIONS
Intermediate
DATA PROCESSING
Intermediate
DATA PROCESSING
Intermediate
FACILITIES ENGINEERING
Intermediate
FACILITIES ENGINEERING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CONTRACT COMPLIANCE
Intermediate
CONTRACT COMPLIANCE
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
FACILITIES MANAGEMENT ADMINISTRATOR FMA
Intermediate
FACILITIES MANAGEMENT ADMINISTRATOR FMA
Intermediate
FM BROADCASTING
Intermediate
FM BROADCASTING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate

اللغات

العربية

مبتدئ

الانجليزية

مبتدئ

التدريب و الشهادات

الشهادات
– International Computer Driving License (Microsoft Office)
TOEFL – Test of English as a Foreign Language
Building Management Systems (BMS) – Facilities Engineering Training
SAP – Systems, Applications, and Products in Data Processing
– International Computer Driving License (Microsoft Office)
TOEFL – Test of English as a Foreign Language
Building Management Systems (BMS) – Facilities Engineering Training
SAP – Systems, Applications, and Products in Data Processing
SAP – Systems, Applications, and Products in Data Processing