Visa Officer and Customer Service
Marriott Marquis City Center Doha Hotel
Total years of experience :12 years, 0 Months
• I have more 4 years’ experience at hospitality management industry and standards.
• Process the guest visa application maintaining communication with the guest and relevant departments and inform the guest about the visa requirements needed.
• Processing visas for in house, visa cancellations, visa payment and following up constantly any pending applications.
• Apply for guest visa using the Government Visa System and follow up for the update and inform the guest accordingly when the visa is approved or rejected.
• Process for Check in, Check out on opera system and room moved in the Government CID System maintaining full records of the day movement in the properties.
• Welcome and acknowledge all guests according to company standards, Anticipate and address guests’ service needs, assist individuals with Disabilities, and thank guests with genuine appreciation.
• Follow up for the payment for the visas charges for the guest.
• Maintaining online visa system balance to insure having liquidity at all times and communicating visa related policies to employees.
• Constantly reviewing company visa policies and assuring accuracy at all times to keep up with any new changes in the immigration department.
• Obtaining monthly reports of visa status for both guests from immigration.
• To manage all open desk operations (check in, check out, payment processing etc.). Night auditing, reservations, supporting the Guest Relation Officers. Providing the guests with accurate and sufficient information.
• Front Desk Essentials training.( acknowledge of front office operations)
• Event coordinator and sales Essentials training.
• Reservation system from the faculty of tourism and hotels.
• Knowledgeable in Micros /Opera System/Guest ware.
• Advance knowledge of Microsoft Outlook Express/Yahoo Mail/Gmail/Messenger.
• Handling hotel telephone operator (Telephone Etiquettes)
• Excellent Experience at restaurant reservation as (handling live booking online) also Food Beverage as knowledge of menu and food presentation.
• Food and Beverage Services.(Taking room service
Order) upselling.
• Maintaining guest problem and Resolution database in
Guest Response and follow up with guest to be satisfied.
• How to handle any wakeup call, DND and any request or items that guest needed in his room.
• Follow up the traces and Birthday report for Guest in-house.
• Assisting all new associates by give them essential full Training and supporting them.
• Certificate of Star of the Month, 2014 also Performance of the month related my hard job and for taking care of our Guest.
• Certificate of (Attitude & Behavior - Discipline - Culture - Teaming up - Guest Loyalty - Communication).
• Fire system Training and handling fire panels for Est. 3 and Est. 4.
• Certificate of completion for completing in the Beginning Training (ITB) from Renaissance, Marriott Doha City Center Hotel 2013.
• Certificate of completion for In the Beginning Training Chapter 2 (ITB) from Renaissance, Marriott Doha City Center Hotel 2013.
• Certificate of completion for completing WOW and Resolve from Renaissance, Marriott Doha City Center Hotel 2013.
• Certificate of completion for Art of Hosting Training from Renaissance, Marriott Doha City Center Hotel 2014.
• To manage all open desk operations (check in, check out, payment processing etc.). Night auditing, reservations, supporting the Guest Relation Officers. Providing the guests with accurate and sufficient information.
• Front Desk Essentials training.( acknowledge of front office operations)
• Event coordinator and sales Essentials training.
• Reservation system from the faculty of tourism and hotels.
• Knowledgeable in Micros /Opera System/Guest ware.
• Advance knowledge of Microsoft Outlook Express/Yahoo Mail/Gmail/Messenger.
• Handling hotel telephone operator (Telephone Etiquettes)
• Excellent Experience at restaurant reservation as (handling live booking online) also Food Beverage as knowledge of menu and food presentation.
• Food and Beverage Services.(Taking room service
Order) upselling.
• Maintaining guest problem and Resolution database in
Guest Response and follow up with guest to be satisfied.
• How to handle any wakeup call, DND and any request or items that guest needed in his room.
• Follow up the traces and Birthday report for Guest in-house.
• Assisting all new associates by give them essential full Training and supporting them
B.S.C of tourism and hotels (2011) with a general grade of very good, Hotel Management department, Suez Canal University, Egypt.