retail store manager
Etisalat
Total des années d'expérience :13 years, 0 Mois
Responsibilities & Achievement
Led a team of 15+ sales representatives, achieving a 20% increase in quarterly sales revenue.
Developed and implemented sales strategies, resulting in 30% growth in new client acquisition.
Conducted market research to identify new business opportunities, expanding into three new
market segments.
Collaborated with the marketing team to develop targeted campaigns, enhancing lead
generation by 25%.
Fostered strong relationships with key clients, resulting in a 40% increase in repeat business.
Implemented a CRM system, improving customer satisfaction scores by 15% and streamlining
the sales process.
Analyzed sales data and prepared detailed reports for senior management, facilitating data-
driven decision-making.
Established performance metrics and incentive programs, boosting team productivity by 18%.
Designed and conducted training programs for new hires and ongoing training sessions,
reducing onboarding time by 30%.
Mentored junior sales staff, leading to the promotion of five team members.
Managed the sales department budget, optimizing resource allocation and reducing operational
costs by 10%.
Collaborated with product development to provide customer feedback, contributing to the launch of 3 new products.
Provided leadership and direction for employees, supervising activities to drive productivity
and efficiency.
Coached team members through new or difficult workflows.
Delegated tasks to make best use of individuals' skills and Empowered 4 of my team members
after training and shadowing to be successful store managers.
Supported team to overcome new challenges by forecasting knowledge and skills gaps.
I was a part of the big Expanding plan in the company. We managed to open 24 stores across
the country.
Project Management
Tourist Guidance
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