Customer Care representative ( Mobily Project)
etisal International Company
مجموع سنوات الخبرة :2 years, 5 أشهر
Answer Customer Inquires and solve any technical problem using the system.
Communicate clearly both written and in speech.
Handle in the best interest of both customer and company.
Suggest improvement to the various communications by the company.
Willing to build a long term relationship with the customer.
Language Skills
Customer Service Skills.
Cultural Sensitization.
PC and Data Skills
Human Resources Planning.
Recruiting, Selecting, Placement, Orientation.
Development and Training.
Compensation.
Performance Appraisal& Performance Management.
Employees Retention.
Work Relations.
Participated in global Entrepreneurship Week, Cairo University
ICDL
a Language course in English, Berlitz proficiency level 5, Grade 87 % (very good), Cairo University.
Credit and Finance sessions, Research and Commercial Studies Center (RCSC), Cairo University.