Manager National Training
Qatar Airways
Total des années d'expérience :23 years, 6 Mois
• Developing Individual Development Plans and Career Path for the National Graduate Developees.
• Initiating embedding coaching culture in the organisation.
• Managing the training cycle for the National Talent Management program, from needs assessment, design,
development, and evaluation.
• Analyse, Design, Develop, Implement, and Evaluate (ADDIE) training courses
• Design Thinking for Business Innovation (People centric"
• Delivering training programmes in both technical & non technical
• Create Customised curses according to Training needs.
• Deliver Train the Trainer courses, for the head of departments to facilitate their needs for training
• Improving the quality & standards of staff performance for Qatar Airways.
• Creating new participants training modules base on training needs.
• Supporting Operational Readiness/Airport Transition (ORAT) to New Doha International Airport.
Oct 09 - Nov 11 Qatar Airways Doha, Qatar
Officer, Learning & Development (Commercial)
• Delivering training programmes to support the commercial department.
• Develop, promote & administer Qatar Airways education programs.
• Ensure that skills are upgraded to meet job requirements & enhance work related performance
& professional skill by delivering courses & training.
• Refresh & update Qatar Airways staff on procedures & policies.
• Assess and Evaluate the participants
• Delivering Amadeus, IATA Tariff courses
• Delivering 5 Star on ground, Effective Presentation Skills, Coaching, Influence with Impact
Time & Priorty Managemenet & Interviewing Skills Workshop.
Mar 09- Sep 09 Qatar Airways Doha, Qatar
Customer Relations Officer
• Improve the customer service level by training Doha Station staff.
• Providing quality customer service and support, and resolving customers' issues.
• TeamWork & Workflow Improvement-Proactively seek ways to improve workflow, including
identification of better ways to provide value-added customer service.
• Major responsibilities include supervising all Doha stations staff.
• Investigates and resolves issues relating to Customer Service
• Evaluate the level of service of the staff.
• Service Recovery
Jan 08- Feb 09 Qatar Airways Doha, Qatar
Sales Executive
• Business development and project management
• Maintain and expand existing relationships with the government's accounts.
• Prospect and qualify new Accounts, initiating and establishing new relationships.
• Collaborate with management to establish objectives for the expansion of relationships.
• Plan and direct public relations programs designed to create and maintain a favorable public image
• Plan and direct advertising policies and programs or produce collateral materials, such as posters, contests, coupons, or give-aways
• Transport, replace and maintain Point of Sale advertising as appropriate for account.
• Sponsorship.
• Organizing and Handling Major Events and Festivals:
Aug 05-Jul07 Qatar Airways Doha, Qatar
Ticketing Supervisor at Office at Doha Asian Games Organizing Committee (DAGOC)
• Reservation & ticketing for all new joining staff.
• Arrange all the duty travel & Prepaid Ticket advice for DAGOC staff & Guests.
• Arranged the best connection & best price.
• Trained new Qatar Airways staff and supervise their work.
• Primary contact and responsible for the resolution of all issues and problems that arose during the competitions.
• Prepared Sales Report, monthly report & Value in Kind Reports.
• Arranged all the reservation for all the Technical officials, Technical delegates, VIP's, National Olympic Committees Representatives in all the Asian countries.
• Doing Roasters & work distributing.
Nov 03-Aug05 Qatar Airways Doha, Qatar
Senior Reservation & Ticketing Agent
• Reservation & Ticketing in Qatar Airways main office
• Sending, receiving, registering, refunding in PTA section
• Issuing Revenue & non revenue tickets, reissuing, re-routing
• for issuing, sending PTA's & pricing.
• Handling Conferences, Exhibition, Summit & Festival.
Nov 2002-Nov 2003 Qatar Airways Cairo, Egypt
Reservation & Ticketing Agent
• Operate the sales office at Cairo Airport
• Handling the problems and complains of passengers
June 2002- Nov 2002 Kuwait Airways Cairo, Egypt
Traffic Officer
• CHECK-IN (F-J-Y)
• Ramp (Off Loading, Loading, Flight Plan & ramp telexes)
2000-2001 3D COMPUTER CENTER Cairo, Egypt
Sales & Marketing Supervisor
• Sales, Marketing, Tele-marketing & Ehibition
• Trainer for the new staff
Active Participant in The Following Charity Organizations
• Muslim Leaders of Tomorrow Conference
• ROTAQ Ramadan Program, Reach Out To Asia