Business Development Manager
Mosanada Logistics Services
Total des années d'expérience :18 years, 2 Mois
Responsible for generating revenue and reaching set targets from both internal and external customers offering 3PL services | contract logistics in KSA.
-Consultancy / Tailor-made solutions
-Warehousing
-Transportation
-Distribution
-Co-packing
• The Customer Service and Logistics Manager develops, conducts and improves the Customer Service and Logistics processes for the supply of products inbound to Saudi Arabia and outbound to its first trade customers in order to achieve optimal Customer Service levels and to maximize the On-Time-In-Full KPI, thereby supporting the commercial ambition (Pharma and Vaccines businesses)
• Responsible to manage the Customer Services team on a day to day basis focusing on issue management, performance review, and Order fulfillment to ensure an optimum level of customer service
• Responsible for the budget of the business unit, the Customer Service and Logistics Manager manages operations in the most cost effective way to adhere to agreed P&L and support Regional Cost to Serve targets.
• Responsible for the strategic development of the Saudi Supply Chain set up in alignment with regional Supply Chain and Commercial ambitions
• Act as the intermediary between Regional Supply Chain and Local Operating Company to deploy functional best practices and as the focal point to facilitate key business decisions to meet financial targets
• Engage with key Stakeholders such as Finance, Regulatory, and Quality to ensure a compliant Customer Service Team
Manage the National Customer service and order management for company's multinational FMCG clients. Clients are Mars, L'Oréal, Americana, Californaia Garden, Holsten, Wrigleys, reckitt benckiser, Pinar, and others
Currently, I work for Nestle waters Egypt; my main role as Customer Service manager is full responsibility for the day-to-day management of the call center and the other remote distribution centers.
Key responsibilities:
• Manage call center activities - customer service team (5-13 subordinates).
• Ensuring the highest level of customer service throughout the order life cycle.
• Master Data Management (Customers, SKU s, Pricing and promotions).
• Sales Orders Processing "Perfect order".
• Relationship management through single point of contact "One face to the customers".
• Factory, warehouse, distribution center communication and coordination as to insure on time dispatch and delivery.
• Reporting + supply chain KPIs.
My main roles were to:
• Customer service / support
• Booking / plan / utilize the aircraft loadable capacity.
• Proactive selling.
Aircraft models (Airbus 330 300, Airbus 300 600 and MD11 Freighter)
Freight forwarding + Contract Logistics
MBA Supply Chain
International transport and Logistics