PUBLIC RELATION MANAGER
سري
مجموع سنوات الخبرة :24 years, 1 أشهر
Designate an appropriate spokesperson or information source for media inquiries
• Help clients communicate effectively with the public
• Develop their organization's or client’s corporate image and identity
• Assist and inform an organization’s executives and spokespeople
• Devise advertising and promotion programs
• Assign, supervise, and review the activities of staff
• Representing the company and CEO himself in all government departments (POA holder)
• Responsible for all process from the hiring to cancelation of new employees
Managing all employees and all departments ( Typing, Accounting, PRO, Customer Services )
Following up with the financial department for the company bank statement how are our collections
And our pending payment for all companies dealing with us like travel or Tourist Company.
Following up with PRO department to make sure to clear all outstanding transactions for customers
Following up with Reception and secretary department to achieve all the management goals as fast as they can to keep the company profile and company website always updated
Following up all the controls and procedures for achieving the goals of the Company.
Audit and follow-up all customer transactions and how their performance and termination, As well as how to repay.
Entered data for reports, production items, shipping, and inventory.
Maintained computerized inventory of all parts, supplies, and products.
Helped plan and organize company functions.
Answered the telephone and represented the company in a professional and businesslike manner.
Resolve all internal problems in the company as well as external issues dealing with any Government or private companies in connection with the services provided.
Discuss all financial and administrative reports with the owner of the company during the Periodic meeting.
Represent the company in all external meetings with all government Department, as well as the Company’s representation in the VIP client’s reception in airport and arrange hotel booking,
Flight ticket and providing car with driver for them. Dealing with all government departments in Dubai related to issuing any kind of license and Rental dispute center and Immigration department and Labor Office.
Dealing with Dubai World Center ( DWC - Free zone area ), RAK Free Zone, RAKIA Free Zone, AJMAN Free Zone and DBAI INTERNET CITY related all of the procedures and rules of the issuing licenses in free zone areas.
Represent the Company at Government locations such as the Police Station, Airport, Hotels, Embassies, Ministries/Municipalities & other significant Departments & in accordance with services such as mobile & landline phone services (connections/disconnections/repairs), mail, electricity
Following up with PRO department to make sure to clear all outstanding transactions for customers and following up with all PRO’s about the transactions were given to them and prepare for them all new schedule for the next day transactions including all required documents such as ministry of labor office, immigration office, licensing department (main land or free zone) and any government department related to their work.
Provides training to staff in regard to operations and policies.
Schedules, supervises, and motivates branch staff in an effort to maintain optimal member service satisfaction levels.
Coaches staff to fulfill business plan goals.
Assists in the interviewing, hiring and training of new typist and customer services representative.
Maintains communication between the branch and management by preparing daily, weekly, and month-end reports regarding operations and productivity.
Formulates recommendations and provides feedback to management regarding operational policies and procedures.
Completes projects on a timely basis as assigned by management.
May perform duties of member service representative, teller, or other operational positions on an as needed basis.
Review all the specific requirements of the staff of the branch with the top management of the company for the adoption of annual leave and Promotions and increments.
Decision Maker to solve all the problems facing the branch and sometimes solving the problems of other branches.
Assist the Branch Manager to lead the branch to achieve over the target requested by top Management.
Work with other team members, consultants, key customers, and key suppliers to solve specific challenges and leverage growth opportunities.
Maintain contact and friendly relationships with customers and suppliers, building a favorable company image. Resolve problems and complaints as they arise.
Direct and coordinate counter and outside sales (if applicable) efforts. Assisting account
Development.
Coordinate counter maintenance, merchandising and promotional activity
Manages expenses, customer discounts, and pricing to maintain profit levels.
Successfully resolve customer issues timely and professionally
Maintain positive attitude towards customers and associates by being friendly and courteous.
Provide customer assistance as needed. This will include over the counter, over the phone, etc.
Ensure the smooth operation of the hotel by conducting several rounds through the complex and
Action where necessary.
Extra care provided for VIP early departures or VIP early arrivals for next day and VIP in house guest.
Check email from time to time and action immediately/accordingly
Checkthestatusofexpecteddepartureroomsandinvestigateanydiscrepancies, toensurethatallcustomersDuetoleavetodayhasdepartedandsettledtheir bills.
Ensure the Rate Discrepancy report is completely free of errors
Handed over all events happened during the shift and actions taken.
Ensure all paid outs and City ledger have been authorized according to credit policy
Handling all operations and complains and guest requests.
Check & correct all Negative postings against report from Opera
Check all City Ledger C/O against Opera system Report.
Preparing Daily Flash Report.
Report all complains and all actions was taken to FOM in the morning briefing
Ensure all paid outs and City ledger have been authorized according to credit policy
Check & correct all Negative postings against Opera system
Check all City Ledger C/O against Opera system.
Balance CC machine against CC report from Opera
Balance all Outlets against Opera system.
Createan‘addon'forallMicrosPMrooms&9500LostIFCPostings
Ensure that all Micros outlets are closed
Make sure all Micros PM rooms & 9500 Lost IFC postings are balanced
Close Cashier, Run Night Audit
Send Night Manager Report to all head of department
Professional in Using Opera System Responsible for continuation of check in and checkout guest Responsible for all clerical and cashiering. Checks and ensures the accuracy of all financial transactions handled and/or endorsed to the Front Desk
Maintains cashier's float accurately, adhering to specified procedures at all times.
Follows up on vouchers from Travel Agencies and letters of authorization from companies.
Filling all reports properly (Traces, Managers Reports) and checked-out registration cards.
Responsible for all guest relations Product Knowledge-Should be familiar with all resort activities and related facts.
VIP guest handling, guest requests and handling complaints responsible for room key control Checks Opera system prior to issuance of giving cards to guests, to ensure that card is issued to the right guest.
Ensure that the organization they work for satisfies its customers' needs
Helping to develop a customer service policy for an entire organization
Managing a team of customer services staff
Handling face-to-face enquiries from customers
Issuing refunds or compensation to customers
Developing customer service procedures, policies and standards for your organization or department.
Meeting with other managers to discuss possible improvements to customer service
Responsible for all customer accounts, preparation all customer invoices, Follow up with all cashiering regarding collecting money from the guest and all guest complains regarding their invoices.
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by Maintenance Engineers or Cashiers.
Responsible for all sales operations in the main center
Responsible for all customer & suppliers accounts
Responsible for cash department
Managing all department in the company
Assist the Managing director to fix the prices of the woods according market needs.
Flowing up all competitors how is their business going on.
Bachelor Degree Bachelor of commerce Accounting