Fixed Operation Director
Ina Motors
Total years of experience :19 years, 10 Months
• Developing and managing budgets for after sales operations, tracking expenses, and optimizing resources allocation to achieve profitability targets.
• Overseeing multiple service operation, including service centers and spare parts to ensure eficient process and quality service delivery.
• Leading and managing a team of after ales staf and providing guidance, training, and support to ensure optimal performance and Productivity.
• Managing relationships with suppliers and vendors of automotive parts, equipment, and service. Negotiating Contracts, monitoring performance, and ensuring timely delivery of quality products and service.
• Creating the annual budget and managing the P&L.
• Conducting market research and analysis to identify opportunities and trends in the automotive industry.
• Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with Customers.
• Handles customer complaints immediately and according to dealership's guidelines.
• 100% completion of all warranty claims and pending recall campaigns.
• Provide all the required training to the team & coaching them to achieve the business objectives.
• Forecasts goals and objectives for the departments and strives to meet them.
• Hires, trains, motivates, and monitors the performance of the service and parts departments.
• Prepares and administers an annual operating budget for the service and parts departments.
• Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with Customers.
• Handles customer complaints immediately and according to dealership's guidelines.
• Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
• Managing the service team while focusing on achieving the service KPIs.
• Provide all the required training to the team & coaching them to achieve the business objectives.
• Prepares and administers an annual operating budget for the service and parts departments.
• Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with Customers.
• Handles customer complaints immediately and according to dealership's guidelines.
• Creating the annual budget.
• 100% completion of all warranty claims and pending recall campaigns.
• Provide all the required training to the team & coaching their performance to achieve the business objectives.
• Prepares and administers an annual operating budget for the service and parts departments.
• Handles customer complaints immediately and according to dealership's guidelines.
• Creating the annual budget
• Ensure the service sales goal is achieved monthly and controlling the expenses which leads to boosting the service net profit goal.
• Study the market trend to assess each opportunity can boost our sales.
• Improve the CSI rate by ensuring our team provides the best customer service, which meets & exceeds our customers’ expectations.
• 100% completion of all warranty claims & pending recall campaigns
• Enhance customer retention by running different offers to attract new and inactive customers.
• Provide all the required training to the team to enhance their knowledge and skills.
• Ensure the service sales goal is achieved monthly and controlling the expenses which will lead to boosting the service net profit goal.
• Improve the CSI rate by ensuring our team provides the best customer service, which meets & exceeds our customers’ expectations.
• Provide all the required training to the frontline team to enhance their performance
• Perform diagnosis & any required repairs for all Mercedes models.
• Helping in creating the annual budget related to the workshop.
• Improving the workshop productivity, utilization & efficiency rate
• 100% completion of all warranty claims and pending recall campaigns
• Provide all the required training to the team to enhance their knowledge and skills.
• Eliminating all time wastes in the workshop & ensure all the technicians have applied the 5s concept in the workshop.
• Perform diagnosis & any required repairs for all Mercedes models.
• Helping in creating the annual budget related to the workshop.
• Improving the workshop productivity, utilization & efficiency rate
• 100% completion of all warranty claims and pending recall campaigns
• Provide all the required training to the team to enhance their knowledge and skills.
• Eliminating all time wastes in the workshop & ensure all the technicians have applied the 5s concept in the workshop.
Master of Business administration
Automotive Engineering