Mohamed Farouk

Retail Banking Team Leader/ SAFWA Portfolio Manager at Qatar National Bank

• Egypt - Cairo
• My current job since October 2004

Responsibilities:

-Manage, plan, and coordinate business activities of retail services unit of the branch to ensure that efficient and effective services are provided to customers in all retail areas.

-Promote and maintain relationships with large retail customers, target market segments to effectively market the bank.

-Develop new business ideas and carry out plans for business development.

-Serve as a sophisticated point of contact for customers with inquires or complaints.

-Contribute to branch profitability through effective retail services management and excellent service response to both current and prospective customers.

-Represent point of contact for complex accounts. Solve unusual problems arising from customers that require good judgment and on-the-spot decisions.

-Monitor and control workflow to improve productivity. Maintain the quality, systems, and structure of retail services.

-Authorize and sign payments (checks, fund transfer, …) Make sure that proper controls are in place.

-Review and monitor branch expenses and charges regarding retail activities.

-Review internal controls regarding segregation of duties, authorization of entries, accounts’ opening, reconciliation, assignment of work, etc..