Learning And Development Manager
Dar El Salam Travel
مجموع سنوات الخبرة :9 years, 11 أشهر
Developed and executed comprehensive hospitality based training programs for employees, resulting in a 20% increase in productivity and a 30% decrease in employee turnover rate.
Led a team of instructional designers and trainers to create engaging and interactive e-learning courses, resulting in a 40% increase in employee engagement and knowledge retention.
Implemented a competency-based learning framework, aligning employee skills with organizational goals, resulting in a 15% improvement in employee performance and career development opportunities.
Conducted needs assessments and identified skill gaps within the organization, implementing targeted training initiatives that resulted in a 25% increase in employee efficiency and overall company performance.
Implemented virtual training programs based out of Dubai during the pandemic to facilitate the team.
Leading organizational LMS, CRM implementation and processes.
Delivered virtual instructor led training (VILT) on Expedia.com proprietary system used to create reservations for the hospitality industry and help hotels in improved marketing of available room inventory, leading to major growth. Developed modules for various Expedia.com websites including Hotels.com, Venere.com and Hotwire.com delivered in English and Arabic through Adobe Connect and GoToWebinar to hotels in the Middle East and North Africa including Intercontinental, Hilton, Sheraton and Accor.
latest data products and applications covering all sales personnel in retail and B2B segments through workshops and Virtual Environments for Training (VET). Produced training materials and administered training programs using Microsoft applications like SharePoint, Excel, PowerPoint and MS Project. Identified and recommended new product concepts like VoIP, Mobile TV and WiMAX