Mohamed Fazil

Manage end to end order cycle process as per agreed incoterms and proactively highlighting any risk in achieving set service level targets.

Manage shipment dispatches as per agreed shipping & payment terms and verify shipping documents are in order as per requirement \[COO, Health Certificate, SABER, SASO, COC & LC documents etc.\]

Lead monthly operational review meeting with key manufacturers designated for the GCC market to address and highlight any key concerns effecting supply of products and thereby advising on the areas of process improvement.

Prepare and review forecast analysis and report variances to improve forecast accuracy.

Review aged inventory on hand and ensure proactive measures are taken to minimise/eliminate any write off risks of expired FG.

Manage warehouse staff and oversee packaging of sensitive shipments to avoid discrepancies.

Rate negotiation with service providers to obtain the best competitive rates there by meeting saving targets.

Efficiently communicating with planning and commercial team to ensure smooth flow of supply chain operations.

Review warehouse and shipping performance to identify areas of improvement.

Working closely with the team, stakeholders, and vendor team to ensure successful implementation of new products and proactively resolve any project delays, scope changes or discrepancies.

Provide consistent measuring, monitoring and improvement of supply chain performance and KPIs.

•Issue purchase orders and follow up of delivery with suppliers to ensure delivery is done OTIF.


• Reviewing products stock report and take precautions to shorten the gap between inventory and goods in transit.

•Ensuring FG suppliers both intercompany and external manufacturers are delivering on time in full, monitor and report OTIF fill rates for major accounts, Evaluates suppliers according to SLA.


•Ensuring company sales forecast is achieved with timely dispatch of orders to distributors in the GCC.

•Arranging Certificate of Origin, SASO, CoC, Dubai Municipality and SIRA approvals as and when required.

•Liaising with QA & R&D departments in case of quality related issues with products. Ensuring root cause is identified and corrective actions are taken to prevent future complaints.

•Preparation and arrangement of customs documentation for both Inbound and Outbound materials.

•Managing 3PL freight forwarders and customs brokers for inbound & outbound logistics. Coordinating with Shipping and clearing agents for import and export shipment.

•Completing and filing compliance documentation for import, export and supply chain security.

•Negotiating with transport companies and shipping lines to obtain the best competitive rates.

During my tenure, I handled corporate account clients; ensuring the logistics concern of the clients is handled in a smooth and efficient manner. Arranging for both domestic and international, import & export aw well as third party shipments; making sure appropriate modes of transport is arranged as per the requirements.
•Key responsibilities:
•Handling Air Freight, Land Freight and Sea Freight shipments for account customers and advising them best options of mode of transport.
•Ensuring all proper documentations are in place to move shipments.
•Ensuring shipments move with all required documents as per customs rules at destinations.
•Coordinating with operations to ensure timely collection and delivery for shipments.
•Maintaining good rapport with customers by handling queries and complaints in timely manner.
•Speculating any difficulties that might affect customs clearance of shipments and informing customers in advance.
•Keeping customers informed with tracking details of their shipments from the time of pick up until delivery.
•Handling special requests such as bulk shipments and exhibition deliveries with personal attention and coordination with operations team for timely deliveries.
•Advising clients to insure high value shipments and assisting for claims in case of lost/damaged shipments.
•Negotiating with the management for special discounts for VIP clients.
•Generating reports of acquired and lost business and analyzing them.
•Updating accounts department with billing information for all shipments.
•Understanding customer’s needs and advising them the best possible and economical mode of transport.

Training new team members.
•Handling calls for over 50 clients with various business natures.
•Carrying out sales project and co-coordinating with team to meet the target.
•Generating reports for clients on daily, weekly and monthly basis.
•Monitoring call flow and maintaining call quality.
•Coordinating with team to improve service level.