Sales and Marketing Support Specialist
Tedata "Internet service provider
Total des années d'expérience :17 years, 3 Mois
Handling Seals Leads and which leads directly to increase company revenues and profit and also keeping the company leadership in this field.
Handling Survey project which has a great impact on measuring customer satisfaction and knowing customer needs and solving their problems.
Helping clients to solve their problems.
Implement business measures, new guideline and strategies.
Implement educational programs.
Communicate information to the departments filtered for management.
Taking advantage of business opportunities.
Group Schedule planning.
Improve the working environment and business processes.
Strengthen client relationships and ensure the successful continuance of business operations.
Oversee customer service departments and assess that they are meeting customer satisfaction goals.
Provide feedback, training, and other team development exercises.
Prepare, revise and submit reports, budgets and other documentation
Dialogue with clientele about customer service issues or queries
Conduct office management tasks.
Review customer reviews and customer related statistics.
Responsibilities:
Supervising all Maadi 3 branches with a team of 6 customer service agents.
• Helping clients to solve their problems face to face and through phone.
• Follow on the customer service team to insure the implementation of the customer
care program
•Coaching on the new hired representatives
• Setting the shifts schedules and the monthly tasks plans for the representatives follow up on their performance.
•Discuss the KPIs scores with the team and make a monthly action plan with them improve their performance
•Preparing the payroll monthly.
• Support with sales force to achieve the target for the center.
I worked as customer service representative in ATS (Arab Telecommunications Service) project at Egyp
:Program Preview Analyze and understand customer segments and the drivers of customer behavior Are based on the competitive landscape and the drivers of the firm’s competitive advantage Identify trends and shifts in the industry and possible strategic partnerships Provide an implementation schedule, with measurable outcomes and a detailed action plan
Sep 2001 - May 2005: Cairo University, Giza, Egypt. Faculty of Arts, English department. Grade: Pass.