Mohamed Gadalla

Provide logistics, coordination, communications and informations management support to the group recruitment strategies and targets.
Support the transformation of engaged candidates into engaged employees by insuring the delivery of 5- stars experience to applicants, candidates, new employees and internal customers of the recruitment process.

responsible to  handle designated  areas such as (but not limited to) check-in counters, boarding gates, transfer desk, offices, ramp, arrivals and special handling unit by monitoring the flights and dissemination of information ensuring provision of services as per the laid down service standards.
Responsible to monitor to motivate colleagues by briefing them. using trouble-shooting techniques in the areas of jurisdiction by identifying the problem, seeking alternatives, then deciding on the correct option, minimize /eliminate flight delays, passenger inconvenience and maintaining the safety/safety requirements.responsible to liaise with Airport security and Immigration in-order to speed-up all customer Care passengers handling process.

. Ensure follow up of all answers as promised to the customer.
. Keep up to date with the product or services offered.
. Build a new image and high reputation for Mobinil First Class customers.
. Provide best possible service to both external & internal customers to achieve highest level of customer satisfaction.
. Communicate with other Customer Care sub-divisions to answer all relevant customers.
. Provide proper information to customers with complete & comprehensive understanding of MobiNil Products & Services and Policies & Procedures.
. Fully understand & adhere to company policies & procedures that generate personal / professional credibility & trust.
. Respect & apply company vision & values.
. Fully understand both individual & company objectives to achieve them effectively & efficiently.
. Resolve customer complaints in time & treat them as business opportunities to ensure continuous improvement & development.
. Escalate problems & provides relevant feedback to the right channels.
. Positively contribute in up-selling of products & Value Added Services to maximize company revenue.

. Handling all the data of the new incoming call center agents from new induction to be
documented in the call center database.
. Distribute all the new agents on their teams according to their retails and to the monthly call center organization chart.
. Grant and Revoke all call center application users for all new or resigned employees.
. Calculating the call center agent’s performance and WHAT figures according to the posted KPIs.
. Create new ideas for handling all the mentioned issues.

• Handle all incoming calls of the call center.
• Provide best possible service to both external & internal customers to achieve highest
Level of customer satisfaction.
• Communicate with other Customer Service sub-divisions to answer all relevant customers Inquiries (e.g. Credit, Customer Support & Activations, Outbound & Save Initiatives…etc)
• Provide proper information to customers with complete & comprehensive
Understanding of Mobinil Products & Services and Policies & Procedures.
• Fully understand & adhere to company policies & procedures that generates personal
/ Professional credibility & trust.
• Fully understand both individual & company objectives to achieve them effectively &
efficiently, Respect & apply company vision & values.
• Resolve customer complaints in time & treats them as business opportunities to ensure
continuous improvement & development.
• Escalate problems & provides relevant feedback to the right channels.