CSR
Brookfield Multiplex
Total des années d'expérience :6 years, 5 Mois
Resolved or coordinate complaints and disputes received during calls to ensure customer delight.
Prepared and ensured that all reports are submitted accurately and on time.
Handled all Emails from and to client, customers and site team.
Handel tasks and requests follow up and escalation.
In charge of team rosters, attendance and KPI enhancement.
Conducted outbound and inbound calls to customers based on client requirement.
Processed customer request during calls to ensure customer satisfaction.
Updated customer record of calls in details.
Used CRM Concept Evolution for organising tasks and request.
As CSR responsible to deliver the service by the mean of loyalty and high standards in quality.
Handling all customer inquiries and deliver the service fast and complete.
Handling customer complaints and registering it in the system CRM Customer Relation Manager
Handling In bound and out bound calls.
Co-operate with the new agents to handle the calls and help them on the inquiries as SME Subject Mater Expert.
Also responsible to forward all the company type of cases to the concerned departments lost and found, complaint, Emergency reports, call back requests, redrafting the suggestions and check the cases completion.
Handling the agent’s calls and inquiries about their cases.
And co-operate with the Administration stuff for the service upgrading and updating the agents.
B.Sc in Electrical Engineering/ Communication
Secondary: Khalifa Bin Zayed Secondary School Abu Dhabi, Al Ain, UAE - Science Department 2004 – 2005