محمد جلال عبد الفتاح حسن, Business Analyst

محمد جلال عبد الفتاح حسن

Business Analyst

ViewPOINT, an Infosys partner

البلد
مصر - القاهرة - العاشر من رمضان
التعليم
بكالوريوس, English Section Accounting & Finance
الخبرات
16 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :16 years, 3 أشهر

Business Analyst في ViewPOINT, an Infosys partner
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ يناير 2021

ABE Core Banking System Implementation Project - Finacle

Key Responsibilities
• Map and analyze existing business processes, with a specific focus on Islamic Banking operations, to identify areas for improvement.
• Develop process flow diagrams, use cases, and other documentation to support process understanding and redesign, particularly for Islamic Banking functions such as pool definition and profit distribution.
• Collect, analyze, and interpret data related to Islamic Banking to support business decisions, identify trends, and ensure compliance with Sharia principles.
• Assist in the development and evaluation of solutions to address business needs, with an emphasis on Islamic Murabaha configuration and other Islamic financial instruments.
• Work with technical teams to ensure that solutions for Islamic Banking are aligned with business requirements and objectives.
• Serve as a liaison between business users and technical teams to ensure clear understanding and alignment, especially concerning Islamic Banking requirements.
• Facilitate meetings and presentations to communicate findings, recommendations, and project status.
• Identify opportunities for process optimization within the context of Islamic Banking and recommend best practices.
• Stay updated with industry trends and emerging technologies in both conventional and Islamic Banking to provide innovative solutions.

Senior Operations Officer في Arab African International Bank
  • مصر - القاهرة
  • يونيو 2017 إلى ديسمبر 2020

Key Responsibilities
• Efficiently manage Branch Operations, emphasizing risk minimization, fraud management, and adherence to compliance requirements.
• Provide quality leadership for a conducive work environment, focusing on performance management, staff development, and employee satisfaction.
• Implement established policies, processes, and procedures to optimize efficiency, resource utilization, and cost containment.
• Optimize employee productivity through performance management and organizational development.
• Utilize knowledge of modern branch operations practices to guide quality improvements and operational changes.
• Demonstrate strong interpersonal skills to manage customer expectations and engage with stakeholders.
• Ensure consistent high-quality service by applying relevant banking policies, processes, procedures, and internal control guidelines.
• Foster open communication, teamwork, and trust for a performance and customer-service-oriented culture.
• Plan and organize daily branch operations effectively.

Operations Officer في Arab African International Bank
  • مصر - القاهرة
  • أكتوبر 2013 إلى يونيو 2017

Key Responsibilities
• Balance and reconcile bank accounts.
• Complete and file quarterly bank reports, participating in monthly Branch Manager meetings.
• Manage the branchs Clearing Session, including the collection of clients checks.
• Issue certified Checks, Bank Drafts, perform internal transfers, ACH, and SWIFT transfers and issue clients CDs & TDs.
• Handle trade finance transactions, including Annex 4 issuance and customs release.
• Stay updated on new CBE circulars and regulations.
• Serve as the branchs operational risk champion, maintaining internal policies, procedures, and
reporting risk events.

Head of Cash في Arab African International Bank
  • مصر - القاهرة
  • أغسطس 2011 إلى أكتوبر 2013

Key Responsibilities
• Executed routine branch and customer service tasks, managing retail and commercial deposits.
• Processed loan payments, cashed checks, and facilitated savings withdrawals.
• Proactively promoted bank services, fostering positive customer relations and referring clients to relevant staff for new services.
• Provided leadership, training, and support to less experienced tellers and staff members.
• Delivered exceptional customer service, addressing inquiries, complaints, and cross-selling products.
• Proficiently handled client problems, ensuring compliance with bank regulations and policies.
• Demonstrated excellent interpersonal, communication, and computer skills.

Customer Service Officer في Arab African International Bank
  • مصر - القاهرة
  • مارس 2008 إلى أغسطس 2011

Key Responsibilities
• Directly engaged with customers via various channels, ensuring prompt response to inquiries and efficient resolution of complaints.
• Conducted thorough customer verifications, gathering and evaluating pertinent information.
• Processed diverse tasks including orders, forms, applications, and requests with meticulous attention to detail.
• Managed and maintained customer accounts, ensuring accurate records of interactions and transactions.

• Collaborated with internal departments, effectively communicating and coordinating to address customer needs and concerns.

الخلفية التعليمية

بكالوريوس, English Section Accounting & Finance
  • في ZAGAZIG UNIVERSITY
  • سبتمبر 2007

Specialties & Skills

Software Quality Assurance
Stakeholder Management
Requirements Writing
Business Modeling
Oracle Financials
PROCESS FLOW DIAGRAMS
MANAGEMENT
BUSINESS REQUIREMENTS
Requirements Gathering
RESOURCE UTILIZATION
PROCESS IMPROVEMENTS
TEAMWORK
OPERATIONAL RISK

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

Fundamentals of Business Analysis (تدريب)
معهد التدريب:
Starweaver
Business Analysis & Process Management (الشهادة)
Fundamentals of Project Planning and Management (الشهادة)
R12.X Oracle E-Business Suite Financial Management (الشهادة)

الهوايات

  • Swimming
  • Watching Sports
  • Teaching English
  • Content Creation
  • Reading