IT Senior Operations Engineer
Orascom Construction Limited - Other Locations
Total years of experience :9 years, 5 Months
• Installing, maintaining, and troubleshooting the company applications.
• Perform daily system monitoring, verifying the integrity and availability of all
systems and key processes, and verifying completion of backup jobs.
• Set up new users’ accounts and profiles and deal with password issues.
• Provide Technical support to Employees.
• Documenting troubleshooting and problem resolution steps
• Update IT Documentation (ISO & MOP).
• Support the roll-out of new applications.
• Implement and maintain “KMS” and “Terminal” Servers.
• Collaborate with infra team to fix and handle common issues.
• Following up on GPS Connection for MSC’s Trucks Fleet.
• Following up on tickets related to Shipping applications on Ticketing Portal.
• Supporting Vodafone International Services (VIS) of both UK and German
Accounts in Egypt
• Creating User Accounts on Active Directory
• Deploying Printers using Group Policy
• Installing Servers
• Troubleshooting end-user problems
• Outsource from Arab Computers Co.
• Administrating some of the servers (Active Directory- DNS- DHCPPrinter Server)
• Full control over Communication System (Siemens Hi-path 4000) and
IP Phones (Cisco Phones or Unify Phones)
• Familiar with CUCM (Cisco Unified Communication Manager)
• Troubleshooting end-user problems
• Outsource for ADCO
• Outsource for Pirelli
• Outsource from Arab Computers Co.
• Supporting end-users
• Solving windows issues
• Fixing ransom malware problems
Trained on Some of Siemens and Unify Communication Systems
Responsible for assembling Pc's, Installing Microsoft Operating Systems on Laptops and Pc's with full applications, Survillance System Installation, Network Cabling Connection and Troubleshooting and Periodic Maintenance for Contract Companies.
Electronics and Communication