Systems Engineer
Nesma TATA
Total years of experience :12 years, 2 Months
Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
Designing, implementations, troubleshooting, managing and monitoring Nutanix Hyper converged solution
Extensive knowledge on VMware vSphere 6.x and 7.x solution including vSphere installation, upgrade, patch management, monitoring, troubleshooting
Design, Architecture and implementation of Virtual environments including VMWare ESX/ESXi
Support day-to-day operation, monitoring and resolving client/server and storage issues
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Implementation of Active Director Infrastructure and Network fundamentals, protocols (such as TCP/IP, DHCP, DNS), Group Policy and Profile Management
Creating, modifying, and deleting user accounts, groups, computer accounts, organizational units (OUs), and other objects in the directory service database
Capacity planning using Capacity planner and VMware guided consolidation for gathering the physical machines CPU and Memory usage metrics
Impelemting, configuring and manage FortiSIEM syslog service and install agent on remote host and switchecs.
Working with Dahua Face recognition access control system, managing and troublshing access issue reported by users.
• Installing important security and functionality patches to maintain protection against intrusion and system reliability
• Support day-to-day operation, monitoring and resolving client/server and storage issues
• Administered, maintained, monitored, and troubleshot VMware ESXI/vCenter 5.5/6.0/7.0 environment
• Migrating from vCenter 5.5 server to vCenter Server Appliance 6.0 and upgrade hosts to 6.0
• Perform data backups and disaster recovery operation VMware vSphere 5.5/6.0 and Veaam 11.0a
• Managed, monitored, and maintained Exchange 2007/2013 and emails, application, and virus protection software
• Update systems patching and security updates for all windows servers utilizing SCCM patch management and WSUS, in order to keep systems up to date and prevent any malicious attack
• Administered Citrix XenApp & Desktop servers, monitored, troubleshot issues, and publish applications
• Monitored DHCP Servers across all DALGroup branches and make sure the availability of free Dynamic IP address to clients
• Administered, monitored, troubleshot Linux servers and the web application that hosted on.
• Develop scripts and procedures to automate routine processes
• Monitoring servers and dealing with service failures and resource shortage issues using monitoring tools
• Monitoring servers in case of abuse, investigation of abuse issues which
• Installing and Managing ESX and ESXi servers on DELL, HP and hardware, and installation of vCenter Server, vCenter Components and upgrading VMware Tools
• Migration of ESXi host and VMs across data centers
• Upgrading from vSphere 4.1 to vSphere 5.x/6.0
• Configured syslog server and dump collector
• Creating and managing resource pools and adding the VM's into the pools
• Used tools such as VMware Converter and Veeam FastSCP to work on ESXi Environment for the P2V conversions
• Implementation of Active Director Infrastructure and Network fundamentals, protocols (such as TCP/IP, DHCP, DNS), Group Policy and Profile Management
• Expertise in remote control, patch management, software distribution, operating system deployment, network access protection, and hardware and software inventory using System Center Configuration Manager (SCCM)
• Created Snapshots according to user's requests and requirement
• Maintained Web Servers by installing IIS 6, FTP Sites and creating Virtual Directories in IIS 6
• Involved in Managing, Installing, and Supporting Windows 2003/2008/2012 Servers, and VMware ESX Servers 4.x/5.x/6.0
• Building ESXi 4.0/5.X/6.0 Hosts and maintain those ESXi servers through vSphere Client
• Taking care of capacity planning for new clusters, ESXi and VM storage issues
• Configured HA, DRS clusters, FT for important VM's
• Analyzing and implementing OS patches and hot fixes as well as other OS configurations and updates using Blade Logic Patch Management tool
• Capacity planning using Capacity planner and VMware guided consolidation for gathering the physical machines CPU and Memory usage metrics
• Perform troubleshooting for problems related to PC hardware, software and/or Computer networks to solve customer problems
• Hardware/Software installation, configuration & maintenance.
• Install and upgrade standard word processing, spreadsheet, email interface, and Internet software packages, as well as other software packages to enable
• Customers to accomplish their work, also maintain hardware and software in DAL Group Companies (customer’s machines, scanners, and printers…etc.) to ensure best possible performance.
• Answer/response to calls/emails from customers to the Service Desk seeking ICT services and/or tech
• Support and make sure that all incoming work orders (via telephone, website or email) are well described and recorded into the helpdesk system in order to streamline problems solving
• Perform the required follow-up with the customer in order to provide feedback on the status of their work orders
• Provide after service check with customers before closing any open work order to confirm that work has been done and enhance customer satisfaction
• Maintain documentation for computer machines, printers and other peripherals to streamline asset management operation monitor cartridges/toners supply level to ensure that backup cartridges/toners are always available for all printers.
• Utilize IT incident/change/asset management system to document, prioritize and track requests.
• Supported clients working remotely via a VPN software client over cable and DSL connections.