محمد جمعه

Integration Solution Consultant – Networking expert

Orange Business Services

البلد: مصر - القاهرة
التعليم: بكالوريوس, Electrical Engineering Major Electronic Eng. & Telecommunication Technology
الخبرات: 17 years, 3 أشهر

الخبرة العملية

مجموع سنوات الخبرة :17 years, 3 أشهر

Integration Solution Consultant – Networking expert في Orange Business Services

سويسرا
أشغل هذه الوظيفة منذ ديسمبر 2016

 Propose end-to-end technical design of the complete solution which address the customer’s business problems & needs .
 Prepare commercial and technical proposals for customers RFI/RFP.
 Delivering detailed design documentations such as HLD, LLD, BOM, GAR
 Architecting, designing and delivering solution architecture and integration projects
 Built a high available Infrastructure network for Global Customers
 Provide Network Design and performance related Services accordingng to the solutions Portfolio
 Performs design and performance activities in customer projects independently, These may include complex problem solving in projects with performance requirements and multi-vendor environment.
 Impact assessment of configuration changes on services and network performances
 Consultant architecture for Cisco Miraki project.
 Consultant architecture for UCPE project .
 Consultant architecture for LAN MIS project
 Consultant architecture for WLAN MIS project

Supervisor network Engineer في WE - Telecom Egypt

مصر - القاهرة
مايو 2015 إلى نوفمبر 2016

 Manage & supervise Enterprise operation Teams at Telecom Egypt.
“Planning team, proactive team, international team and 24/7 team”
 Maintain a healthy communication channels between Telecom Egypt Partners in order to keep the win-win relationship.
 Ensures that standardized methods and procedures are used for efficient and prompt handling of all problem in order to minimize the impact of problem upon service quality and consequently
 Responsible for and handling of problems according to SLAs/OLAs
 Ensures that Problem Management KPIs are reported and their targets met
 Handle Escalations with high communication level with customers in order to sustain customer satisfaction level.
 Maintain a high level of service quality parameters to ensure service level agreements with customers had been met
 level 3 of standard troubleshooting procedures in order to minimize service down time

Senior Network Engineer في WE - Telecom Egypt

مصر - القاهرة
سبتمبر 2014 إلى أبريل 2015

My responsibilities are divided to technical responsibilities and
managerial responsibilities, I will give briefly about both responsibilities.

First technical responsibilities
 Level 3 Supporting leased lines & MPLS VPN (L2 & L3).
 Level 3 Troubleshooting PE-CE routing protocols (BGP, OSPF, EIGRP, RIP, RIPV2 and Static).
 Level 3 Troubleshooting access and core OSPF/MPLS network problems.
 Level 3 troubleshooting MPLS L2 & L3 VPN on PE routers Cisco 7206VXR, 7600, ASR1K, GSR12K & Juniper M7i, M10i, MX104 & M320.
 Level 3 troubleshooting network backbone routing and QoS issues.
 Level 3 troubleshooting on Wireless cases and dealing with different Wireless vendor (Systel, Alkan, E-connect, Next Generation and Pro light).
 Troubleshooting Global Data Services issues with upstream and third party providers (Telecom Italy, Verizon Business, PCCW, TATA communication, Orange…).
 Troubleshooting Global Data Services issues with upstream and third party providers (Telecom Italy, Verizon Business, PCCW & TATA).
 Responsible about test lab configure and test any regular or new any envision solution.
 Troubleshooting on Violated and Escalated Cases.
 Level 3 Configuring and troubleshooting different type of switches Core switch, Distribution and access switches at different series 2960, 2960-S, 3560E, 3750, 4500, 6500 Series.
 Small experience at Nexus Cisco Switches Nexus 5000, 6000, 7000
 Configuration and Troubleshooting PIX 500 Series, ASA 5500 Series, ASA 5510.
 Configuration and Troubleshooting Fortinet: FG100A, FG80C, FG110C, FG310B, FortiMail 400C & FortiAnalyzer 400C.
 Strong knowledge in web filtering technologies.
Second managerial responsibilities
 Manage & supervise the enterprise operation teams
“Planning team, proactive team, international team and 24/7 team “
 Responsible about management and development the Enterprise technical support teams
 Responsible for create SLA & OLA between different departments, and between different teams within same department.
 Monitor and review service operation reports to achieve KPI’s.
 Create the yearly training plan and create its process.
 TAM for EPremium service desk Project at Telecom Egypt Company.
 TAM for EQuality Project at Telecom Egypt Company.
 TAM for MSAN migration Project at Telecom Egypt Company.

Level 2 Shift Leader Network Engineer. في WE - Telecom Egypt

مصر - القاهرة
يوليو 2012 إلى أغسطس 2014

 Level 2 Supporting leased lines & MPLS VPN (L2 & L3).
 Level 2 Troubleshooting PE-CE routing protocols (BGP, OSPF, EIGRP, RIP, Static).
 Level 2 Troubleshooting access and core OSPF/MPLS network problems.
 Level 2 troubleshooting MPLS L2 & L3 VPN on PE routers Cisco 7206VXR, 7600, ASR1K, GSR12K & Juniper M7i, M10i, MX104 & M320.
 Troubleshooting Global Data Services issues with upstream and third party providers (Telecom Italy, Verizon Business, PCCW & TATA).
 Responsible about test lab configure and test any regular or new any envision solution.
 Troubleshooting on Violated and Escalated Cases.
 Level 2 troubleshooting network backbone routing and QoS issues.
 Troubleshooting PE-CE routing protocols (BGP, OSPF, EIGRP, RIP…).
 Troubleshooting MPLS PE issues on CISCO 7200, 7600, ASR, GSR & Juniper M7i, M10i &M320.
 Troubleshooting on Wireless cases and dealing with different Wireless vendor (Systel, Alkan, E-connect, Next Generation and Pro light).
 Troubleshooting Global Data Services issues with upstream and third party providers (Telecom Italy, Verizon Business, PCCW, TATA communication, Orange…).
 Guide Front Office engineers how to troubleshoot on Physical issue bet. CE-PE.
 Guide Front Office engineers how to troubleshoot on Routing Protocols bet. CE-PE (BGP, OSPF, EIGRP, RIP).
 Guide Front Office engineers how to configure SHDSL local loop terminations on ATM and IP DSLM’S (Alcatel, Huawei).
 Guide Front Office engineers how to work on different DSLAMs (HUAWEI 5100, 5103, 5600, MSAN, and ZTE).
 Guide Front Office engineers how to troubleshoot on wireless cases Solution
 Guide Front Office engineers how to troubleshoot Global Data Services issues with upstream and third party providers (Telecom Italy, Verizon Business, PCCW, TATA communication, Orange

Network Engineer. في WE - Telecom Egypt

مصر - القاهرة
يناير 2011 إلى يونيو 2012

 Supporting leased lines & MPLS VPN (L2 & L3).
 Configuring & Troubleshooting PE-CE routing protocols (BGP, OSPF, EIGRP, RIP, Static).
 Configuring & Troubleshooting access and core OSPF/MPLS network problems.
 Configuring &troubleshooting MPLS L2 & L3 VPN on PE routers Cisco 7206VXR, 7600, ASR1K, GSR12K & Juniper M7i, M10i, MX104 & M320.
 Configuring & Troubleshooting inter/intra autonomous systems routing of BGP/MP-BGP.
 Configuring & Troubleshooting inter-AS Layer 3 and Layer 2 VPN customers.
 Troubleshooting Pre-WiMAX and Fibre solutions.
 Responsible about test lab configure and test any regular or new any envision solution.
 Installing & configuring customers’ premises (SHDSL modems and CE/CPE routers).
 Configuring & Troubleshooting at DSLAMs and MSAN cabinet: Alcatel ASAM 7300, Huawei M5100, ZTE and Paradyne.
 Configuring & installing ARUBA solutions
 Configuring TDM modems, E1 converters and EFM modems.
 Configuring & Troubleshooting international TDM circuits and International PrivateLeased Circuits (IPLC).
 Coordinating with other teams in any planned outage activities and insuring enterprise service restoration after the action.
 Monitoring customers and network nodes through SNMP Server. Designing alternative solutions to maintain customer Service Level Agreement (SLA).

Senior Technical support Engineer في WE - Telecom Egypt

مصر - القاهرة
يناير 2010 إلى ديسمبر 2011

 Responsible about management and development level 2 ADSL technical support team.
 Responsible about testing processes with different vendor for ADSL Routers
 Responsible about project WIFI Veno

Level 2 Technical support Engineer. في WE - Telecom Egypt

مصر - القاهرة
أكتوبر 2008 إلى ديسمبر 2009

 Configuring ADSL Routers .
 Configuring & Troubleshooting at ADSL services.
 Configuring & Troubleshooting at WIFI services.

IT Engineer في Hitec Solution Company for Electronic and Laser system

مصر - القاهرة
مارس 2007 إلى سبتمبر 2008

 Responsible for providing first level of resolution in troubleshooting network, hardware and software issues using effective troubleshooting and multitasking in a smooth and efficient manner.
 Managing IT Service Desk Manage Engine “create group & user, add, modify, delete & report”
 Managing all active directory services of all Al Ahli Bank of Kuwait users on Windows Server 2003
 Support Microsoft Exchange server
 Supporting finger print and managing attendance server SQL server
 Managing sharing and security of file server and all shared folder, sub-folders, files and ability to recover Corrupted shared folders and files via network and applied all policy on file servers.
 Supporting of Anti-virus server, Kaspersky server workstation and client side
 Managing Q-System

الخلفية التعليمية

بكالوريوس, Electrical Engineering Major Electronic Eng. & Telecommunication Technology

في Modern Academy for Engineering & Technology
يناير 2006

 CCIE SP LAB 61088  CCIE SP Lab in progress.  CCNA certified.  CCNA Sec. certified.  CCIP certified.  CCNP certified.  CCIE SP written certified.  CCNP Security certified in progress.  JNCIA certified  ITIL Foundation certified  PMP progress.  MSCA certified

Specialties & Skills

Telecommunications

خدمات بيت.كوم