محمد حمزة

Lead full-lifecycle ERP, CRM, AI, and digital transformation initiatives across multiple industries, managing projects from discovery and solution design through to execution, adoption, and continuous improvement.
Own project scope definition, effort estimation, pricing, and resource planning while balancing timelines, risks, and stakeholder expectations.
Coordinate cross-functional teams including developers, UI/UX designers, AI engineers, consultants, and external implementation partners.
Drive business growth through high-level presales activities, client workshops, solution consulting, and commercial discussions.
Participated in hiring, onboarding, and allocation of consultants, developers, and implementation resources across multiple projects.
Key Achievements: Maintained a 95% project success rate across 22+ client organizations; successfully launched internal AI-powered automation tools ("Bureau Bot") and scaled the internal delivery team from 2 to 14 members.

• Conducted deep-dive business analysis and requirements-gathering sessions to map
client processes.
• Designed and configured tailored Odoo ERP and Bitrix24 CRM solutions aligned with
client strategic objectives.
• Delivered structured user onboarding and training programs, ensuring smooth digital
transformation and high adoption rates.
• Supported presales demos and solution presentations, directly contributing to closing
new business opportunities.

• Managed client requirements, designed customized CRM solutions, and coordinated
end-to-end implementations.
• Acted as a strategic liaison between business stakeholders, internal sales teams, and
technical software development teams.
• Delivered workflow automation and process optimization initiatives that significantly
enhanced client operational efficiency.

Managed daily operations, monitored team KPIs, and led customer experience strategies.
Key Achievement: Managed EGP 1.2M in sales volume, consistently exceeded revenue targets, and promoted from Salesperson to Store Manager within 13 months due to top performance.