محمد فريد

IT في Pgesco

• مصر - القاهرة
• أشغل هذه الوظيفة منذ فبراير 2001

- Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures.
- Implement, Maintain and monitor computer systems to meet the organization's current and future requirements .
- Responsible for day-to-day system administration, including management of internal network, Microsoft Active Directory (AD) .
- Monitor and identify performance issues proactively .
- Work within strict time frames and elevate incidents within defined timeframes .
- Test all changes to networks, hardware, software, and applications .
- work with various vendors and service providers to ensure productive environment .
- Maintain the necessary project plans and documentation of all system builds and modifications .
- Maintain a good working knowledge of current infrastructure and future trends .
- Works closely with the IT Team to ensure a timely, robust and comprehensive service transition process.
- Manage Servers Hardware..
- Administered the network and computer systems, including the creation, deletion, and maintenance of user accounts.
- Works with the Service Desk team to set SLA criteria for the availability and performance of the IT infrastructure.
- Responsible for management of the rollout and support of desktop devices, including laptops and printers, and productivity tools.
- Installs and supports new and existing servers and network infrastructure.
- Conducts testing and analysis of all components of network and server infrastructure components.
- Point of sale computers Maintenance & Technical Support for invoices printers, labels tags printers, bar-codes readers and UPS.
- Solve and maintain The Call center and the sites problems.