Manager IT
NOLIMIT
Total years of experience :30 years, 0 Months
Reduce network related helpdesk call 85% restructuring and updating company network standardizing, upgrading replace switches. Wiring and other product with 3M.
Provide global access to internal application by configuring SSL VPN.
Improved computer security infrastructure adding instruction detecting and URL filtering reducing security related all by 65%. Improved efficiency and reducing cost customer service department by improving Instigating all existed applications.
Online the loyalty program points earning and redemption for offline SQL replication.
Install internal & external Email system Installing MDeamon Email Server.
Restructured the Data Center with standardization and also restructured Server Infrastructure replacing high end servers and culturing servers.
Restructured Active directory environment upgrading window 2003 to 2008 platform with setting up with backup domains.
Improvises the existing Point of sales system Modular POS system to Posiflex Instigated system by Hardware and redeveloped the Invoicing system.
Standardized the all location showroom IT infrastructure by install new Server Rack, New entry-level servers and implemented the structured caballing slandered.
Restructured and optimized the database by segmenting according to periods adds indexing efficiently to improve speed and minimize the time outs and reduced the 80% user complains on operations.
Design and implement the Centralized UPS system for Retail Showrooms it reduced the 60% UPS complains from Showrooms.
Design and Implement periodical backup system by installing HP tape drive and Synology NAS system. Implemented IT Asset Recording system by using an application for entire IT equipment’s it’s made efficient and utilization of IT Equipment’s by tracking and by reducing cost of redundancy purchasing of equipment’s.
Developed the IT policies and procedures such as General IT policy, Internet policy, E-mail policy and stranded SOP for all IT works.
Duties:
• Managing a team of over 6 administrative & technical staff.
• Strengthening the IT infrastructure through to implementing new technologies.
• Responsible for hardware and software installation, maintenance and repair.
• Performing routine audits of systems and software.
• Manage the IT budgets and expenditure on hardware and software.
• Developing & maintaining the company IT systems, software and databases.
• Recommending and implementing improvements and efficiencies.
• Having excellent time management, confidentiality & communication skills.
• Having strong IT, commercial, planning and budgeting skills.
• Management of server software and associated backup routines.
• To evaluate, test, advise, train and support I.T. related projects.
• Procurement of IT hardware, software and maintenance products & services.
• Responsible for the recruitment and training of new staff.
• Writing documentation for ICT procedures, security and disaster recovery.
• Maintaining documentation of changes regarding users, functions & systems.
• Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony
Enhance Development during the Period
• Reduce network related helpdesk call 85% restructuring and updating company network by standardizing structured cabling mentod.
• Improved efficiency Integrating all operation modules with freelance programed and tured up very similar to an ERP System.
• Restructured the Data Center with standardization.
• Standardized the all location showroom IT infrastructures.
• Moved Some Main server to IDC location to access from Globally
Handling Computer Related Problems in multiple subsidiary offices of Expolanka Group located all over Sri Lanka.
Implemented and Maintaining IP-VPN
Managing the integration of the Microsoft, Symantec, Tally, Profit Plus, Micro Image, Oracle Finance and Enterprise products with subsidiary companies.
Network Systems Administration of Windows XP, Windows 2000 Workstation and Windows 98.
Network Administration on Windows 2003 Server and Windows 2000 Server platform in a LAN, MAN, WAN and IPVPN environment.
Implemented and Maintaining Wireless Networks with Wireless Encryption Protocol (WEP) and Shared Key.
Bridged wireless networks with Multiple Wireless and Wired Connections.
Maintain system watch for security related changes in operating systems, hardware and software.
Check for Spyware, Adaware, Malware & Do System Audits
Check for day to day Security Issues with Audit Logs and Update with the Latest Security Patch
Implementing IPSEC Policy and Protocol for Server Clients Communication in a Secured Environment.
Day-to-day management of Remote Sites using Remote Desktop Connections, Terminal Server Client & VNC
Day-to-day management of 1st, 2nd and 3rd line support
Co-ordinate and manage issues around data protection and information security.
Implemented Routing and Remote Access for Remote Client Access
Managing backups for subsidiary officers and Managing Remote Backup.
Implemented a Backup Strategy to Automatically Backup Server's on a Timely Manner.
Attending to Customer Complaints and Support Calls for Trouble-shooting in PCs, Networks and Printers.
Installing, Configuring & Troubleshooting Windows 2003 Servers.
Performed General Network, Workstation Installation & Upgrades. Handled Servers, Client Software upgrades and updated Virus Definitions.
Configured and Supported Network Printing System & Supported Windows 2003, Windows XP, Windows 2000 and Windows 98 based clients.
Configured Wireless Routers & ADSL Routers.
Other day to day IT Administration.
Handling Computer Related Problems in multiple subsidiary offices of Expolanka Group located all over Sri Lanka.
Implemented and Maintaining IP-VPN
Managing the integration of the Microsoft, Symantec, Tally, Profit Plus, Micro Image, Oracle Finance and Enterprise products with subsidiary companies.
Network Systems Administration of Windows XP, Windows 2000 Workstation and Windows 98.
Network Administration on Windows 2003 Server and Windows 2000 Server platform in a LAN, MAN, WAN and IPVPN environment.
Implemented and Maintaining Wireless Networks with Wireless Encryption Protocol (WEP) and Shared Key.
Bridged wireless networks with Multiple Wireless and Wired Connections.
Maintain system watch for security related changes in operating systems, hardware and software.
Check for Spyware, Adaware, Malware & Do System Audits
Check for day to day Security Issues with Audit Logs and Update with the Latest Security Patch
Implementing IPSEC Policy and Protocol for Server Clients Communication in a Secured Environment.
Day-to-day management of Remote Sites using Remote Desktop Connections, Terminal Server Client & VNC
Day-to-day management of 1st, 2nd and 3rd line support
Co-ordinate and manage issues around data protection and information security.
Implemented Routing and Remote Access for Remote Client Access
Managing backups for subsidiary officers and Managing Remote Backup.
Implemented a Backup Strategy to Automatically Backup Server's on a Timely Manner.
Attending to Customer Complaints and Support Calls for Trouble-shooting in PCs, Networks and Printers.
Installing, Configuring & Troubleshooting Windows 2003 Servers.
Performed General Network, Workstation Installation & Upgrades. Handled Servers, Client Software upgrades and updated Virus Definitions.
Configured and Supported Network Printing System & Supported Windows 2003, Windows XP, Windows 2000 and Windows 98 based clients.
Configured Wireless Routers & ADSL Routers.
Other day to day IT Administration.
Hardware & Software Maintenance
Handled Accounting Package of DMS Software
Implemented Visual Basic Payroll System for Staff (Staff Salary More Than 65 Employers)
Implemented & Instructed Micro Image On time Salary System (More Than 250 Employers Inclusive Staff & Labourers)
Maintained & in-Charged of Weigh Bridge Software
Installing, Configuring & Troubleshooting Windows XP, Windows 2000 & 98 Platform
Attending to Customer Complaints and Support Calls for Trouble-shooting in PCs, Networks and Printers
Software Migration Planning & Software Co-ordinations (ERP Base Applications)
New Systems Implementations & Planning's (ERP Base Applications)
Installation and configuration of PC's for access to the Internet and e-mail.
Provide general Desktop and Network Supports
Responsible for monitoring and updating the Helpdesk faults Database
Providing general assistance to other support staff as and when required.
Install, configure and maintain Microsoft Office and Microsoft Outlook.
Provide application support for users.
Provide first and second level site support for all users, dealing with both hardware and software problems.
Provide Desktop / Network Support.
Responsible for prioritization and allocation of faults to support staff.
Perform Day to Day Administration on Windows NT Servers.
Programming DATA on System and Modifying Custom Software Programs according to Expolanka requirement.
Hardware & Software Maintenance
Handled Accounting Package of DMS Software
Implemented Visual Basic Payroll System for Staff (Staff Salary More Than 65 Employers)
Implemented & Instructed Micro Image On time Salary System (More Than 250 Employers Inclusive Staff & Labourers)
Maintained & in-Charged of Weigh Bridge Software
Installing, Configuring & Troubleshooting Windows XP, Windows 2000 & 98 Platform
Attending to Customer Complaints and Support Calls for Trouble-shooting in PCs, Networks and Printers
Software Migration Planning & Software Co-ordinations (ERP Base Applications)
New Systems Implementations & Planning's (ERP Base Applications)
Installation and configuration of PC's for access to the Internet and e-mail.
Provide general Desktop and Network Supports
Responsible for monitoring and updating the Helpdesk faults Database
Providing general assistance to other support staff as and when required.
Install, configure and maintain Microsoft Office and Microsoft Outlook.
Provide application support for users.
Provide first and second level site support for all users, dealing with both hardware and software problems.
Provide Desktop / Network Support.
Responsible for prioritization and allocation of faults to support staff.
Perform Day to Day Administration on Windows NT Servers.
Programming DATA on System and Modifying Custom Software Programs according to Expolanka requirement.
Subject Covered 70-270 Windows XP Professional 70-290 Windows 2003 Server 70-291 Implementing, Managing & Maintaining - Network Infrastructure 70-293 Planning and Maintaining – Network Infrastructure 70-294 Planning, Implementing & Maintaining – Active Directory 70-298 Designing – Network Security 70-284 Exchange Server 2003
Subject Covered 70-270 Windows XP Professional 70-290 Windows 2003 Server 70-291 Implementing, Managing & Maintaining - Network Infrastructure 70-284 Exchange Server 2003
Subject Covered Introduction Network Connectivity Devices (Active Components) Network Security Advanced Network Technologies Structured Cabling (Passive Components) Windows 2000
Subject Covered Fundamentals of IT – Paper 1 Fundamentals of IT – Paper 2 Systems Analysis and Design Data Management
Subject Covered Data Processing Systems Analysis & Design Computer Accounting Computer Mathematics Business Communication and Data Processing Administration Programming Project
Subject Covered Introduction to Hardware Microprocessors, Monitors, Memory Network, Power Management UPS/Stabilizers, Power Supplies Control Cards, CD – ROMs & Practicals
Subject Covered Introduction to Network & Novel Network Cabling, Hardware Configuration Hardware Components, Network Cards Network Administration Novel Network Commands
Subject Covered Introduction to Computers Basic Commands, Functions & Statements of Clipper Pre-Process directives, Variable Scopes Principles of compiling and linking programs through clipper’s compiler and linker Principles user-defined functions Behaviour of memoedit() Function & Achoice() Database viewing & menu viewing through Achoice() functions Array handling , Project (Stock Control System
Subject Covered Introduction to Computers Commands, Functions & Statements of C Pre-Process directives Variable Scopes, Control Structure & Condition Statements Principles of compiling and linking programs through C’s compiler and linker Principles user-defined functions Behaviour of Structured Void() Database Creating Array handling , Project
Subject Covered MS-Dos (Disk Operating System) Lotus 123 with Macro & PFS: Write Programming in DBase III Plus