محمد حازم

Lead Team Members: Provide guidance and support to team members, fostering an environment that encourages professional growth, collaboration, and teamwork.

Coaching and Mentorship: Actively coach team members to enhance their performance and development, offering feedback and facilitating opportunities for skill enhancement.

Educate on Quality Processes: Ensure team members understand and adhere to quality processes and performance metrics (like Average Handle Time or AHT) to meet client expectations.

Maintain Client Relationships: Oversee client interactions to ensure satisfaction and loyalty, while empowering operations staff to handle daily communications and client operations effectively.

Manage Client Requests: Address and manage client requests for modifications or enhancements to business operations, ensuring alignment with strategic objectives.

Drive Strategic Planning: Lead the strategic planning for business growth, focusing on leveraging existing resources and identifying future opportunities for expansion.

Evaluate and Recommend Training: Assess the needs of the business development team and recommend tailored training activities to cultivate required skills for future growth.

KPI Administration: Oversee the production, distribution, and analysis of the KPI dashboard to monitor team performance and operational efficiency.

Understand and Drive Operational Performance: Utilize data insights to drive site operations, ensuring that the team meets or exceeds performance benchmarks.

Lead Client Reviews: Coordinate and set the agenda for quarterly and weekly business reviews with clients, ensuring all stakeholders are aligned and informed.

Manage SME and Support Staff: Collaborate with Subject Matter Experts (SMEs) and support staff to streamline workflows and improve operational processes on the floor

Developing Sales Strategies: Formulate and implement robust sales strategies and plans aimed at achieving sales revenue and profit margins by leading, developing, and motivating store sales teams.

Inventory Management: Conduct regular assessments and calculations of store inventory, ensuring optimal stock levels are maintained on a monthly to quarterly basis to meet customer demands and minimize excess.

Staff Training and Development: Provide continuous training, motivation, and professional development for staff to drive effective sales performance and sustain profitability. Foster a culture of excellence and accountability.

Performance Reporting: Create comprehensive monthly reports that track and analyze target achievements, offering insights into staff performance and areas for recognition and improvement.

Management Meetings Participation: Attend monthly and quarterly management meetings to present updates on area achievements, challenges, and strategic initiatives, facilitating informed decision-making.

Store Visits for Customer Satisfaction: Conduct periodic store

Cultivated strong relationships with account management through a foundation of trust and respect, enhancing collaborative efforts and client satisfaction.

Worked closely with internal departments to ensure seamless fulfillment of account needs, driving operational efficiency.

Proactively resolved customer complaints, implementing improved processes that mitigated risks and enhanced service delivery.

Maintained comprehensive and updated knowledge of company products and services, ensuring account staff and store employees were well-informed to support customer inquiries.

Advocated on behalf of accounts, focusing on enhancing the buyer experience and optimizing inventory management, as well as ensuring effective marketing material presence in stores.

Established and monitored monthly and quarterly sales targets, working collaboratively with account management to consistently achieve or exceed goals.

Sales Team Management:

Oversee and lead the sales team dedicated to Mini Express Stores.
Conduct regular training and performance evaluations to enhance staff capabilities.

Sales Target Setting:

Collaborate with upper management to establish realistic sales targets based on historical performance and company objectives.
Ensure that all team members are aware of their individual targets and understand how their performance contributes to the overall goals.

Achieving Sales Targets:

Take full accountability for meeting or exceeding monthly sales targets.
Implement strategies to motivate the sales team towards achieving these goals

Resource Management:

Ensure that the sales team has all necessary resources, including:

BTL (Below-the-Line) Materials: Marketing materials, promotional items, and any other tools required for effective sales tactics.

Staff Knowledge: Provide ongoing training and support to enhance product knowledge and sales techniques.

Equipment: Ensure that sales staff are equipped with necessary tools such as laptops and point-of-sale systems.

Stock Availability: Monitor inventory levels in the Mini Express Stores to prevent stockouts and ensure that the team has products to sell.

Reporting:

Create and distribute periodic sales reports to direct managers, highlighting key metrics and insights.

Prepare detailed reports that include:

Overall sales performance compared to targets.

Identified obstacles that may hinder achieving targets.

Recommended solutions and action plans to address these challenges.

Monthly Presentations:

Present monthly achievements in sales vs. targets during management meetings.

Discuss encountered obstacles and propose solutions to optimize performance for the upcoming month.

Sales Target Achievement:

Drive efforts to meet or exceed monthly sales targets through strategic planning and execution.

Facilities and Resource Management:

Ensure availability of necessary resources including below-the-line (BTL) materials, staff training, technology (laptops), and product stock to facilitate target achievement.

Reporting:

Compile and submit periodic sales reports to direct managers, showcasing performance metrics and insights.

Performance Presentation:

Present monthly sales achievements versus targets, discussing obstacles encountered and proposing actionable solutions to overcome them.

Inventory Management:

Conduct regular inventory checks to ensure adequate stock levels are maintained across all project and direct-to-door (D2D) sales points.

Building relationships and closing deals:

Convincing customers to purchase products from your company.
This involves understanding customer needs, presenting benefits of your products, and addressing any concerns they may have.

Customer service:
Handling customer inquiries, complaints, and concerns in a professional and timely manner.
Providing excellent customer service to build trust and loyalty.

Business development:
Identifying new potential customers and their companies.
Researching and understanding their needs to tailor your sales approach.

Marketing and outreach:
Promoting your company's products to new customers.
Creating new offers or packages to differentiate your company from competitors.

Group Management:

Oversee and coordinate all aspects of the tour, including transportation, lodging, and meals.
Manage group dynamics and ensure that all participants feel included and engaged.

Guiding and Interpretation:

Provide informative and entertaining commentary about destinations, historical sites, and cultural aspects.
Answer questions and offer insights related to the local culture, history, and geography.

Logistical Planning:

Coordinate all logistical details related to the tour, including itineraries, schedules, and accommodations.
Ensure seamless transitions between activities and locations.

Safety and Risk Management:

Prioritize the safety and well-being of all tour participants.
Familiarize the group with safety protocols and emergency procedures.
Act as the first point of contact in case of emergencies

Customer Service:

Provide exceptional customer service by addressing traveler concerns, complaints, and special requests.
Foster a positive and friendly atmosphere throughout the tour.

Cultural Sensitivity:

Promote respect for local customs, traditions, and etiquette.
Encourage travelers to engage thoughtfully with local communities.

Communication:

Maintain clear and open communication with travelers, ensuring they are informed about the day's activities and any changes to the itinerary.
Act as a liaison between travelers and service providers, such as hotels and transportation companies.

Post-Tour Activities:

Collect feedback from travelers to assess their experience and identify areas for improvement.
Ensure all tour-related documentation is completed, including incident reports and evaluations.

 July 2009 - October 2010 -Sales manager (Trade Line).

• Convincing the customer with the products of the company.
• Handling incoming and outgoing customer inquiries and concerns in an excellent manner.
• Searching for new customers and marketing our products among their companies.
• Preparing new offers for the new companies customers to convince them to deal with our company rather than other any compotators.

 July 2009 translation of a movie on Jazeera channel from Italian to Arabic.

Sales Performance:

Achieve and exceed sales targets and KPIs.
Identify and seize opportunities to increase revenue.

Customer Engagement:

Greet customers, assist with product selection, and provide product information.
Build and maintain strong relationships with customers to enhance loyalty.

Product Knowledge:

Stay informed about the products and services being sold, including features, benefits, and promotions.
Demonstrate product usage and explain benefits to customers.

Inventory Management:

Assist in maintaining store inventory levels, including restocking shelves.
Conduct inventory checks and report discrepancies as needed.

Store Presentation:

Ensure the store is visually appealing and organized.
Implement merchandising and promotional displays according to company standards.

Team Collaboration:

Work collaboratively with other team members and management to ensure a positive shopping experience.
Participate in training sessions and team meetings.

Sales Reporting:

Track sales performance and customer interactions.
Provide feedback on customer trends and preferences.

• Welcoming clients at airports.
• Checking in and out the guest at hotels
• Accompany the guest in their daily tours
• Making sure that the guest enjoyed their stay
• Trying to solve any problems
• Coordinating between the bus driver and the tour guide

 July 2005 till August 2005. Organizer at the festival of tourism and shopping

• Welcoming the guests visiting the festival.
• Handling any problems facing the guests.
• Handling any problems may face any booth inside the festival.