Community Manager
Terrapinn Middle East
مجموع سنوات الخبرة :7 years, 5 أشهر
• Handled calls and emails to address customer inquiries and concerns.
• Prospecting and targeting new clients and closing deals.
• Maintained excellent attendance record, consistently arriving to work on time.
• Resolved Exhibitors problems, improved operations and provided exceptional client support.
• Worked with C Level, MDs and VIP customers to understand needs and provide a great service that helps to drive sales and to increase the company's wealth.
• Onboarding Exhibitors, Media Partners to four events in the MEA region.
• Data building, verification and uploading.
• Maintaining a great customer service with
every client/guest to secure the future business.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Handled office contracts like leases, utilities and employee agreements.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
• Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
• Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch.
• Interpreted management directives to define and document administrative staff processes.
• Dispersed petty cash to employees and collected and managed receipts.
• Trained team members on new hotel services and products to support promotional efforts.
• Codified office structures and processes to promote teamwork and performance.
• Organized documents for company communication, travel vouchers and payment services.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
• Managed costs and billing and resolved financial discrepancies effectively through
• Maintain solid communication and feedback relationship with store management.
• Ensure interior and exterior of store is kept to company standards.
• Seek to gain knowledge of principles and methods for showing, promoting, and selling products.
• This includes product demonstration, sales techniques, and sales control systems.
• Maintain team environment between associates.
• Assist in all store operational tasks (inventory, cash protection and loss prevention, overhead and supply costs, and any other tasks that might be required).