General Manager
Dolphin World Egypt
مجموع سنوات الخبرة :25 years, 1 أشهر
- Manage daily operations of a leading Dolphinarium, enhancing visitor experience for 600 daily guests.
- Lead digital marketing initiatives, including SEO and social media, increasing online sales contribution from 3% to 15% of total revenues.
- Authored strategic plans for innovative offerings, leading to a diversified program range and a revenue boost of EGP 25 million within 18 months.
- Manage multilingual customer service operations across six languages to enhance customer engagement and satisfaction.
- Design pricing strategies to align with market demands and budget constraints, incorporating upselling and cross-selling techniques.
- Conduct internal and external quality management system audits to maintain product and service standards.
- Managed security systems projects for high-profile clients including the UN and EU, ensuring all staff were English-speaking and equipped with high-quality uniforms.
- Oversaw HR, IT, facilities, and procurement departments to streamline operations and enhance process administration.
- Led the recruitment of English-speaking security guards, focusing on high standards of communication and professionalism.
- Organized specialized training courses for the Rapid Deployment Force, enhancing operational readiness and capabilities.
- Directed a team of 120 staff in operations and strategic planning, ensuring alignment with organizational goals and efficient resource management.
- Managing the daily operations of a fleet of 7 submarines and 15 tourist yachts to receive more than 1, 200 cruise tourists daily.
- Managing the customer relations success and business development department.
- Monitored all digital marketing campaigns and managed brand development initiatives to improve brand awareness and foster business development.
- Developed and maintained robust relationships with travel agencies and suppliers through consistent communication.
- Expanding market presence and increasing sales by EGP 15 million through strategic marketing and innovative tour packages.
- Directed daily operations and income of weekly arrival of 12.000 Scandinavian tourist (Apollo T.O) encompassing sales, marketing, and enhance the quality standard required.
- Developing strategic plans for quotes and revenue for each tourist season and coordinating between different departments in order to achieve them. Facilitated over EGP 12 million in annual business, significantly growing the company’s annual revenue by 70% over two years.
- Supervised and motivated a team of 120 staff members to ensure optimal productivity and technological advancements. Successfully transitioned the transportation sector from a monthly loss of EGP 40, 000 to an increase in revenue of EGP 120, 000 per month.
- Managing the daily operations of 5 branches covering Egyptian tourist cities, which receive more than 6, 000 French tourists weekly, including 11 different tourism programs.
- Managing the insurance and financial sector coordinated with the Egyptian agent (Travco Co) and review costs exceeding 100, 000 € per week.
- Managing yield and quality reports daily and weekly.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Collaborated with internal teams to streamline operations across materials handling, production and shipping.
• Trained new representatives s by relaying information on company procedures, safety requirements and leading and delivered constructive criticism upon completion of job tasks.
• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
• Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
• Reviewed daily requirements and forecasts and delegated work for optimal coverage.
• Investigated and solved workflow problems with cross-functional collaboration and open communication.
• Worked with clients to improve life choices and maximize benefits of programs.