Reservation Agent
Maysan Group - Travel Agency
Total years of experience :4 years, 2 Months
• Started working in Maysan Group during last year of college to gain more experience in travel industry.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Mainly worked in holidays department, focusing on hotel bookings and transportations.
• Worked closely with front desk to achieve full occupancy of property.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Worked with CPC for 3 years, mainly as sales agent but also handled some finances when needed support in that.
Developed strong relationships with clients through excellent customer service and regular follow-up's.
Assisted call-in customers with questions and orders.
Increased sales and customer satisfaction through personalized servicing.
Achieved top performer status within company due to consistent high sales numbers..
Started working there when I was still studying in college and I was youngest employee there but I succeeded in building really good relationships with my colleagues and managers that depended on me in lot of work aspects.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.