HR Manager
Confidential
مجموع سنوات الخبرة :16 years, 11 أشهر
Job Responsibilities: HR Business Plan Succession Planning Resources & Talent Management Learning & Development Performance Management Rewards Management Employees Relations Government Formalities
MMC Catering Company is F&B, Retail, and Catering Company that running the following brands: Lenotre Paris, Cafe Meem, Crimson Garden, Rice Culture on a Tray, Sawah Cafe Arabesque, Dikakeen, Naqwa, and large high-end Banquet & Outside Catering business including 4400 sqm Central Production Kitchen. Job Responsibilities: HR Business Plan Succession Planning Resources & Talent Management Learning & Development Performance Management Rewards Management Employees Relations Government Formalities
1. Recruitment & Manpower Planing Responsibilities:
- Identify recruitment needs in quarterly basis through effective manpower budget, expected turnover, promotions, internal transfers, and new opening stores.
- Conducts job analysis and job evaluation process for all MMC positions in order to design the job profiles and keeps updating our salary scale.
- Identify local & overseas sources.
- Maintain a strong CVs database to refer back for vacant positions.
- Conduct interviews to select a suitable talents matching with the job profiles & business needs.
- Arrange overseas recruitment processes in terms of selecting strong agencies across efferent countries, finalizing the government requirements for overseas recruitment, arranging and participating in recruitment trips, following-up on issuing work visas.
- Supervising the recruitment team to prepare & accomplish all hiring documents such as job offer, employment contracts, following up on residency transfer, health card, and probationary periods follow up.
- Develop and conduct a structured orientation programs / immersion plans that meets the objectives set and to foster positive attitude toward organizational objectives.
2. Employee Relations Responsibilities:
- Handle employees' disciplinary process, grievances, investigations and recommend termination cases.
- Conducts exist interviews, analyze the turnover, and recommend retention strategy.
- Design and implement annual HR activates calendar and recognition plan.
- Approving employees' leaves, return from leave, internal transfers, and other change of status.
- Annual Leave plan.
3. Rewards Responsibilities:
- Develop effective salary scale in alignment with the most updated salaries market survey; based on effective job analysis and job evaluation process.
- Incentive and bonus management.
- Air ticket allowances management
- Medical and life insurance management.
- Conduct promotions interviews.
- Reviewing the final settlement, leave payments..ect.
- Supervising monthly payroll process.
4. Implementing Performance Management Process:
- Design a Performance Management Review forms based on the required job competencies.
- Supervising the annual PDR process for all business units, and makes sure that the pr-set objectives of all positions are in alignment with Company goals.
- Analyzing the results of annual PDR and using it in the following:
* Management of Talent Pool.
* Distributing rewards.
* Identifying training needs.
* conducting action plans for Under Achievers.
5. Implementing Effective Training Cycle:
- Identifying training needs.
- Designing and developing the required training courses.
- Supervising the Field Trainer and participating in the implementation process.
- Conduct on floor coaching process to develop the training transfer.
6. Government Formalities Responsibilities:
- Supervising the Government Formalities team in their functions such as residency renewal, health cards, residency transfer in & out, issuing work visas, absconding cases, Company license...ect.
7. Developing HR policies and procedures manual and make sure of its highest volume of implementation through the different business units, and advise line managers in the complex cases.
8. Conduct restaurants/stores visits and inspections:
- To measure employees' satisfaction and maximize the HR services for all stakeholders.
- To check food safety, uniforms, personal hygiene, health & safety procedures, and cash spot check.
- Developed food safety policy and makes sure of its high volume of implementation.
9. Coaching the line managers managers, discussing and investigate any negative issues they have and agree on action plans for corrective action.
Kout Food Group; Foodstuff/Restaurants Group:
Pizza Hut, Burger King, Applebees, Burg Al Hamam, Seven Seas, Kababji, Tacobell, Ayyame, Scoop a Coon, Boost Juice and Fresh Productions.
- Responsible for all HR related processes for QSR employees; Burger King, Pizza Hut and Taco Bell. More than 2500 employees; in-terms of manpower planing, employee relations, compensation & benefits and performance development review.
- Handle all HR related process for KFG employees in Iraq and UAE.
- Develop Company's policies and procedures to comply with Kuwait Labor Law and provide training for Operations Teams on the new polices and procedures.
- Assist the Head of HR in the direction of HR and to assess the impact of policy and legislative change within Operations.
- Coach, support, mentor and challenge managers in the application of HR policies and practices, provide advice and guidance on complex HR issues.
- Conduct training programs about disciplinary/new-HR processes.
- Handle employees' yearly activities calendar.
- Handle the resignation processes and conduct exit interviews and recommend retention strategies.
- Review employee disciplinary requests, employee grievances and conduct all required investigations.
- Drive the manpower planning process and ensure adherence to the manpower budgets and appropriate staffing levels.
- Co-ordinate with the Training & Development Team in diagnosing training requirements for operations managers.
- Consolidate the annual leave plan for all Managers and QSR Employees.
- Support Performance Development Review process for all QSR employees.
- Meet with Operations to discuss and investigate any negative issues they have.
- Check uniforms, personal hygiene, Health & Safety procedures of the employees during restaurants visits.
- Provide weekly and monthly reports to the Head of HR.
- Act as HR single point of contact:
• Receiving and reviewing all HR documents to ensure that all transactions are agree with Company policies & procedures and Kuwaiti Labor law.
• Control and monitor the time line of the HRD's documents & procedures.
- Handling employment contracts and hiring documents and procedures for local, overseas and re-hired employees.
• Insure all the requirements for the new employees such as, issuing an employee number, bank account, register a finger print, Company, ID, web access, and business cards.
• Conduct orientation for new employees.
- Handle and follow up probationary period evaluation process for the new hires.
- Updating company’s policies, procedures
- Developing HR processes.
- Responding employees' and management queries in accordance with Kuwait Labor Law and the company policies & procedures.
- Monitor the employees' attendance and providing the departments heads a weekly report.
- Handle and reviewing employees' leaves requests and air tickets allowance due.
- Handle employees' clearance processes and absconding process.
- Provide weekly and monthly reports to Sr. HR Manager.
1.Development & updating of company’s policies, procedures, organization structure and job structure.
2.Development & updating job Descriptions for all staff, HR Forms and Templates.
3.Handling & updating the Company’s’ staff manual.
4.Handling Presentations for all staff explaining their duties and rights.
5.Providing the Top Management with monthly reports on human resources, and all the reports that are requested.
6.Conduct preliminary interviews with new employees.
7.Handling & calculating yearly salary increments, bonuses, annual leaves plan, annual evaluation plan and annual training plan for all staff.
8.Follow-up and coordination of health insurance and group life insurance for all staff.
9.Managing payroll processes for over 40 employees using HRM system:
•Handling & calculating End of Service, termination/resignation and final settlement procedures and legal issues.
•Monitoring accrual balances for each employee; balances include annual leave days, medical leave days.
•Handling salaries, overtime payments, salaries additions, deductions and vacations payments.
•Bank transfer of all salaries on due date.
•Handling pay slips and responding to employees' queries.
10.Keeping & Updating Employees files.
11.Renewing employees' residencies in coordination with the company's representative.
Administrative Affairs Responsibilities
1. Preparation of administrative circulars issued by the Top Management.
2. Keeping and updating Administrative Affair's files
3. Renewal of all Company’s licenses and registrations as a manufacturer at Ministries and oil companies in coordination with the Company's representative, and providing all Company's departments of the with quarterly reports on the above mentioned reports.
4. Coordination with technicians and workshops for the maintenance of all assets of the Company.
5. Coordination of all procurement processes.
6. Manging the Company's store.
.
1. Issuing staff salaries
2. Registration and follow-up of staff leave
3. Keeping and coordination of personnel files
4. Recording of staff arrival and departure
5. Solving problems that arise on the Company's internal electronic network
6. Providing computer technical support for staff.
In the main-time, I am studding Professional Human Resources (PHR); expected to be done by December 2014.
- Overall Grade: Very Good - Graduation Project Grade: Excellent