محمد حسين

• Spearheaded the development and modernization of computer systems and software, implementing innovative solutions that improved operational efficiency by 30% and reduced software conflicts by 25%.
• Oversaw computer hardware and software installations, ensuring seamless integration and functionality across the organization; reduced system downtime by 20%; and increased productivity by 15% through efficient troubleshooting and maintenance.
• Prepared a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments; and cut down paperwork by 75%.
• Developing and implementing IT policy and best practice guides for the Organization.
• Designing training programs and workshops for staff.
• Overseeing and determining timeframes for major IT projects, including system updates, upgrades, migrations, and outages.
• Self-implementation for Odoo ERP System vl5 & vl6 for GMTD Construction Co. using over 20 Odoo apps.
• Follow up by running regular checks on network and data security and firewalls.
• Controlling the entire IT infrastructure.
• Spotting weak points, the need for modifications, and areas for development.
• Ensuring that reported problems are fixed quickly.
• Keep a current inventory of all the companys computer hardware and software.
• Ensure that all computer media backups are finished, documented, and kept in accordance with the rules.
• Uphold strict standards for data and physical security.
• Control computer room security and make sure that the spaces fire safety, climate control, and power needs adhere to the security criteria outlined in the security system.
• Manage all user IDs, passwords, and the most delicate system tools to secure all critical resources.
• Keep user and technical documentation, system reports, newsletters, and announcements tidy, organized, and safe.
• Install and test any program updates to the company computer system(s) that have been approved by management.

• Years of experience in diversified fields like network, database, customer service and business application support, designing, and implementation.
• Years of implementation support experience of Microsoft Dynamics AXapta using the Microsoft Sure Step Methodology.
• Experience of ERP Implementation, Business Process Reengineering, and Functional Processes designing for following vertical industries:
• Trade & logistics.
• Manufacturing.
• Retail.
• CRM.
• Involved in ERP implementation projects management.
• Developing, planning, and implementing the overall IT strategic goals of the organization in alignment with the business strategy.
• Evaluates and recommends changes to current and future Systems and Network requirements to meet the organizations needs.
• IT budget preparation Planning, directing, and managing the daily computer operations.
• Establishing and implementing IT policies and procedures Designing, installing, configuring, administering, troubleshooting, and upgrading
• IT infrastructure network servers and technologies, LAN and dial access services.
• Supporting shared applications and supporting PCs operating system and staff needs.
• Involved in ERP implementation projects management at Megacom, a Microsoft Gold Partner. Owner of designing and building new solutions and verticals for dynamics Ax. Projects Implementations: Company Business Regional Partners Group Electronics Egypt Electronics Electrical Engineer Electronics Egypt Apple Premium Reseller Apple Agent Egypt Ispot Retail Apple Agent Egypt Wassat Elwadi Electronics Sudan

• Manage users and computers through Active Directory
• Create the new user accounts and disable the old
• Create email accounts for the new users and delete the old.
• Troubleshoot basic Aswak problems POS and back office.
• Monitor, manage and follow-up back office & POS hardware maintenance and software.
• Daily check on all POS even by phone.
• Monthly visit for all POS.
• Tracking that all POS clients updated antivirus.
• Ensure that all POS clients have the main software and remove unneeded software.
• Follow up to ensure that the servers regular backup done.
• Tracking that all back-office clients that Antivirus installed and updated daily and generate report.
• Ensure that all back-office clients windows updates daily and generate report.
• Check the antivirus server and scan all clients against the viruses.

A local branch of Aga Khan Microfinance Foundation Switzerland, Geneva System and Network Administrator NOV 2007-Dec 2010
• Provide support to staff on all company-supported applications.
• Troubleshoot computer problems, and determine source, and advise on appropriate action.
• Perform daily System administration within the First Microfinance Foundation.
• Answer staff questions in person and via phone on all company-supported applications.
• Troubleshoot computer problems.
• Determine source of computer problems (hardware, software, user access, etc.).
• Advise staff on appropriate action.
• Serve as liaison between staff and the technology department to resolve issues.
• Provide recommendations on company application purchases.
• Follow the work of computers, peripherals, software installation.
• Development and modernization of computers and software.
• Conducting preventive maintenance and periodic reports.
• Provide technical support to computer users.
• The installation and operation of operating systems.
• Maintenance of operating systems.
• Monitoring and control of operating systems and software.
• Preparation of the study to measure the effectiveness of devices and how to improve them performance.
• Follow-up work on information networks.
• Development of information network and working as needed.

• Duties and responsibilities Design and implementation of several of the 60-page magazine Daeem Al Shabab using several programs Adobe InDesign and Adobe Photoshop V.8 CS.