Network and Telecom team lead
Consolidated Gulf Company (CGC)
مجموع سنوات الخبرة :19 years, 11 أشهر
Working as UCC specialist for Public Work Authority (ASHGHAL) in Qatar
Design, implement and support the company's mix of voice infrastructure, LAN and WAN
environment
Develop the IT department processes on IBM Blueworks cloud application
Design and enhance the existing and new telecommunication services
Hands-on experience in an environment with multi-vendor data networks and physical layer
infrastructure, servers and LAN/WAN hardware for telephony network
Develop all the Contact Center IVR to meet the business needs
Knowledge of third party interfaces and integration to existing Contact center configuration and
call control
Enhance and upgrade the Video conference services
Experience in voice and network performance tuning and monitoring
Work independently on highly complex assignments and performs a full range of technical
support activities, using sound technical knowledge to ensure company's success
Direct hands on experience managing and supporting Cisco, CounterPath, Dialogic, SBC and all
other SIP platforms
Prepare the technical Scope Of Work specification for new telecommunication service tenders
Develop the business process for the IT Department
Managing the Disaster recovery Plan for all IT application
Enhancing the IT operation process by implementing the ITIL framework in IT department
Planning for the new Telecommunication services which align with the business unit needs
Improve and sustain the Telecommunication infrastructure aligned with agreed SLA
develop training program for the Service Desk employee to enhance the service requests response time
2.Handling the tasks requested from the superiors
3.Develop a test plan for the VOIP and Dialup new devices and services
4.Plan for the VOIP network maintenance outages.
5.Handling the new VOIP projects assigned and communication between the customers and vendors
6.Implementing new telecommunication services
7.Execute project schedules and timelines to identify and meet critical product delivery milestones.
8.Fulfill network upgrade needs
9.Communicate with vendors for up to date products
10.Propose new solutions to optimize network resources usage
11.Implementing redundancy solution for all VOIP GWs
12.Design, develop and use Operations Policies for smooth operation
13.Identify KPIs for all offered services
14.Enhance Gateways security
15.Stuck to planned maintenance window
16.Improve maintenance planning and documentation
17.Communicate with vendors for up to date products
18.Propose new solutions to optimize network resources usage
19.Implementing Redundancy Solution for VOIP gateways
20.Responsive to ongoing deadlines
21.Genband SBC implementation
22.Testing New Products
23.installing and maintaining the new PRI /DID/SS7 systems and Devices
24.Testing the new equipment
25.planning for systems upgrades and follow it with Telecom Egypt
26.Monitoring and troubleshooting the Equipments in the TE Exchanges
27.Configuring and troubleshooting the VOIP gateways
28.Enhance the performance of the Dial-up and VOIP services
29.Plan for the new Cisco unified communication system for TEData customers
30.Support consultant for TED Jordon services
31.Training plan for the telecommunication unit
32.Optimize the VPDN solution for the ESP customers
33.Applying new rules and policies on the VOIP and Dialup services
34.Implementation and operation for Cisco IP surveillance
35.Planning for all the Multimedia services
36.Managed service planning and technical consultant for multimedia tenders
1-perform configuration and maintenance routines of network equipments
2-commessioning of new field equipments
3-report on equipment failures according to defined policy
4-document services installation and configuration issues
5-perfom regular testing
6-form support for problems diagnoses and rectifications
7-provides upgrade and operation enhancement suggestion
8-perform transmission circuits tests and cable diagnostics
9-provide and configure authentication and authorizations profile
10-conductig scheduled maintenance and backup for radius accounting records
11-administration and maintaining radius and radius proxy radius
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