Customer Services
Vodafone Egypt
Total years of experience :15 years, 3 Months
Responsible for handle customer inquiry, customer escalation, bill issue, working in escalation team, complaint team
* handling customer inquire & Technical problem's which related Internet service ADSL & GPON ( fiber cable's ).
* solving customer problem which related IP.TV .
* technical support handling ( network and troubleshooting) &operating system (windows & MAC )
responsible for the daily constraints and accounts treasury and dealing with banks and Ministry of Communications.
Responsible for the accounts of branches and warehouse, and dealing with banks.
Computer Maintenance ( Hardware & Sofrware )
Account Department