Senior Technical Support
Asset Technology Group
مجموع سنوات الخبرة :9 years, 11 أشهر
•Worked closely with the developers of applications to advise concerning changes on system-levels.
•Maintained close collaboration with vendors to ensure timely support whenever necessary.
•Made effective and much appreciated suggestions for changes in the system applications, and gave expert advice as to proper operation.
•Trained end-users by means of verbal personal instruction and specially designed documentation.
•Worked productively together with the engineering and customer-support departments and teams
•Provide the analysis required to implement an enterprise content management system based on an Oracle database environment for any sized business cell.
•Attending data gathering meetings with customers to collect customer requirements-and needs.
•Ability to investigate and analyze information and to draw conclusions.
•Ability to plan, implements, test, and troubleshoot system software.
•Preparing design documents and guides required to achieve customer needs and requirements.
•Prepare detailed flow charts and diagrams outlining systems capabilities and processes.
•Designing electronic workflows to eliminate manual handwork processes.
•Writing user manuals.
•Integrate Jupiter Content Management System and Oracle workflow engine to implement workflow processes.
•Install product environment (Operating System, Application Server, and Jupiter Content Management System).
•Good Knowledge of Systems Analyst, QE.
•Analysis and design (Archiving, Workflow) Jupiter.
•Good Knowledge of Oracle Database Administration.
•Good Knowledge of Oracle Application Server.
•Good Knowledge of OC4j.
•Good Knowledge of Web Logic.
•Good Knowledge of Business Process Management.
•Good Knowledge of Portal.
•Good Knowledge of Active Directory.
•Participate in achieving many projects in the following sites (National Investment Bank, Central Bank of Egypt, EMAK, EGPC, Cairo University, Calyon Bank, CMA, EGOTH, PICO, UGDC, ISCC, SFD, MSAD, Suez Canal and HEEP).
Bachelor Computer Science, 2002-2003, Cairo Academy for Computer Science and Information technology, Grade: Good. Job TITLE Senior Technical Support Engineer. Job Description • Worked closely with the developers of applications to advise concerning changes on system-levels. • Maintained close collaboration with vendors to ensure timely support whenever necessary. • Made effective and much appreciated suggestions for changes in the system applications, and gave expert advice as to proper operation. • Trained end-users by means of verbal personal instruction and specially designed documentation. • Worked productively together with the engineering and customer-support departments and teams • Provide the analysis required to implement an enterprise content management system based on an Oracle database environment for any sized business cell. • Attending data gathering meetings with customers to collect customer requirements-and needs. • Ability to investigate and analyze information and to draw conclusions. • Ability to plan, implements, test, and troubleshoot system software. • Preparing design documents and guides required to achieve customer needs and requirements. • Prepare detailed flow charts and diagrams outlining systems capabilities and processes. • Designing electronic workflows to eliminate manual handwork processes. • Writing user manuals. • Integrate Jupiter Content Management System and Oracle workflow engine to implement workflow processes. • Install product environment (Operating System, Application Server, and Jupiter Content Management System)