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Mohamed Ismail, ADSL 2nd Line Technical Support ADVISOR

Mohamed Ismail

ADSL 2nd Line Technical Support ADVISOR

Etisalat Telecommunication Company

Location
Egypt - Cairo
Education
High school or equivalent, Senior
Experience
16 years, 3 Months

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Work Experience

Total years of experience :16 years, 3 Months

ADSL 2nd Line Technical Support ADVISOR at Etisalat Telecommunication Company
  • Egypt
  • My current job since February 2008

2nd Line Team
handling trouble tickets for customers that have problems in ADSL service.

Education

High school or equivalent, Senior
  • at El-Shorouk Academy
  • June 2007

B.Sc of Computer Science ( with 77.4% accumulative in the 4 years) EL-SHOROUK ACADEMY. Grade Rank: Very Good.

Specialties & Skills

ADSL
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Customer Service
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Team Leadership
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• Photoshop7.
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• Microsoft Office (2003, 2007).
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• Oracle Developer6i.
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• Oracle Engine9i.
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• Flash8.
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• Dreamweaver8.
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Languages

Arabic
Beginner
English
Beginner