IT Supervisor
Diyar United Company
مجموع سنوات الخبرة :13 years, 0 أشهر
Outsourcing project (Construction Training Institute)
• Distribute to my team all Incident/service request which assign to CTI.
• Arranging with management for required training for team members.
• Arranging with Management for documentation project and preparing all required workflows.
• Provide technical consultation to
• Distribute to my team all Incident/service request which assign to CTI.
• Arranging with management for required training for team members.
• Arranging with Management for documentation project and preparing all required workflows.
• Provide technical consultation to infrastructure manager as per his request.
• Arrange with management and storekeeper for asset management preparation.
• Arrange with supplier (Technology) for required customization for SCSM system to be compatible with PAAET environment.
• Managing technical support stuff handling end users' daily issues.
• Managing technical procedures for new hiring
Outsourcing project (The Public Authority for Applied Education & Training)
• Key member of network team supporting more than 15000+ users across Kuwait.
• Data-center networking, network cabling, labeling and cabinet management.
• L2 network support and troubleshooting.
• Configuration of switches and routers based on best practices and PAAET standards.
• Survey and report writing for new network liaising.
• Network troubleshooting at L2 and higher.
• Network Cabling and cabinet management
• Supporting L1 and field engineers for network related issues.
• Responsible to look after internal Network performance layout & configuration, Installation,
maintenance.
• Creating and updating of the technical documentation, network diagrams, survey reports,
inventory/asset management reports and the team knowledge base.
• Personalized network support to VIP users
Outsourcing project (Al-Khafji Joint Operations-KJO)
• Installing, configuring, managing, operating and maintaining windows XP/
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