Country Commercial Manager-Oman
DHL Express
مجموع سنوات الخبرة :16 years, 11 أشهر
-Managing the Commercial Department which include
1- Sales Team (Key Accounts, Field Sales, Telesales.
2-Retail Offices & front counters.
3-Pricing & Profitability.
4-Marketing & PR activities.
Manage the major customer portfolio in Kingdome of Bahrain.
• Achieved targets and maximize revenue by increasing the sales of DHL products to the
existing customers and plan their logistics operations
• Increase customer retention Vs last year
• Monitor and evaluate customer usage of company services to determine future sales plans.
• Assigning the tasks to each department to insure the customers satisfaction on time
• Analyze the customers number and performance to understand the market conditions and
circumstances
• Maintain and submit accurate and timely records and reports.
Manage and develop a portfolio of prospects and existing customers through building a
strong customer relationship and consultative selling to ensure that customers’ needs are
recognized and met.
- Establish customers’ presentations, proposals, ensure that pricing guidelines are always
applied and follow up payments reconciliation.
- Exploit all new opportunities from existing, potential customers and establish prospects
pipeline.
- Acquire new business and maximize growth of existing account customers.
-Increase customer retention Vs last year
-Monitor and evaluate customer usage of company services to determine future sales plans.
-Maintain and submit accurate and timely records and reports
-Handle all issues regarding customer satisfaction with DHL services & ensure long term
relationship with customers
- Manage and develop a portfolio of prospects and existing customers through building a
strong customer relationship and consultative selling to ensure that customers’ needs are
recognized and met.
- Establish customers’ presentations, proposals, ensure that pricing guidelines are always
applied and follow up payments reconciliation.
- Exploit all new opportunities from existing, potential customers and establish prospects
pipeline.
- Acquire new business and maximize growth of existing account customers.
Interact with customers in a friendly and professional manner in accordance with DHL
telephone behavior procedures.
- Assist to define and deliver DHL services to existing and potential customers.
- Handle all customers’ requests & queries
Communicate widely with all the Co. stations within the Co. Network to resolve problems
relating to service failures.
- Respond to all tracking and tracing inquires received by the customers by using shipment
inquiry module, e-mail and internet giving real time shipment status information.
- Pro-actively monitoring shipments belongs to key accounts assigned from the Sales Dept.
- Investigate and record complaints/or claims and keep customer regularly informed on the
progress of investigation to manage customer expectation.
HR Officer: In Egypt Trade Maritime Services (E.T.M.S) in crewing & HR Department from 1/12/2007 till 31/5/2008.
Accountant: In AL-Reda Hospital in Kingdom of Saudi Arabia since 01/04/2007 till 01/10/2007, (Responsible for the credit department and general public Relation Assistant
Manager)
Grade: Pass