Customer Service
FedEx Express
Total years of experience :0 years, 6 Months
Customer Service at FedEx Express.
From March 2013, to August 2013
Responsibilities: • Handles a range of routine customer caller relating to service and/or advice and ensures compliance with
Local, corporate and legal requirements.
• Identifies, generates and documents revenue opportunities in accordance with local standards.
• Handles a variety of customer complains and/or exceptions including responding to irate customers,
Who have experienced service failure problems and resolve where possible, making the decision to refer
Where appropriate, Actions basic written customers requests as designated.
• Co-operates with internal departments to provide customers with excellent service.
Faculty of Commerce, Cairo University, Accounting Department Education Level: Bachelor's Degree Graduation Date: July, 2011