Senior ICT lead // project management // ITSM
Bahrain Airport Services
Total years of experience :13 years, 1 Months
Since Aug’11: Bahrain Airport Services (Ground Handler) Growth Path: ICT Technical Lead //Project Management/ /Service Delivery (ISO 27001, 20000)
Key Result Areas:
IT INFRASTRUCTURE MANAGEMENT, IT OPERATION, HELPDESK MANAGEMENT
. Successfully Led full ICT transition from old terminal to new terminal & updating on work progress regularly and managed cross functional team
. Governance and risk
. Managing IT infrastructure in terminal
. Preparing Business Case studies.
. Incident and Problem Management, Change Management..
. Service desk software BMC Track-it, Manage engine
. Managing and supporting Windows Server and Clients, MAC IOS, VM, Network devices, VPN, TCPIP, LAN, WAN, Wi-Fi and IoT devices
. Managing and Handling technical staff roster..
. Played a key role in preparing SOP for ERP SAP success factor, RMS, SITA, and AMS Application
. Planned and involved in Annual budget for ICT Hardware and software
. Active directory Management, group policy, server backup, SAP (Identity access Management)
. Instructing and coaching technical team to accomplish transition the project
. Infrastructure Support, Service desk Management
. Preparing CAPEX, OPEX, RFI, RFQ, SOP, POC, Evaluating new devicesm
. Stakeholder Management Part of ISO team for designing service catalog.
. IT Service Management and governance.
. ISO 27001, 20000 certified.
. Recognized and appreciated as a best employee of the month
ASSET MANAGEMENT RESPONSIBILITIES
. Managing and updating Asset Configuration management database and Managing asset life cycle
. Coordinate with management in utilizing the asset management tools to analyze, review and track asset data.
. Develop asset control processes to monitor accountability identification, maintenance, location and contracts.
. Manage asset reconciliation and safe asset disposal agreements.
. Contract renewals and vendor management activities.
. Monitor and control expenses within allotted budget.
.Monitor software licenses to ensure they comply with license agreements and usage standards.
. Prepare and manage IT asset capital and expense budgets.
. Ensure audit compliance for the IT assets.
. Daily administration of the asset management activities.
. Deploying and documents final assets to end users.
. Responsible for receiving and inspecting all incoming outgoing it assets.
Handled CRM activities (Store, manage data, Track, Manage benefits,
Employee relation, Lead management.
✓ Recruiting candidates.
(Passed with first class
MANONMANIUM UNIVERSITY, INDIA.
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