Mohamed Javeed

L1 & L2 Support to Corporate HO & Remote Branch office users. Installing, configuring and
monitoring Windows Servers and Clients & managing applications.
Installing and configuring Active directory, DHCP, DNS Services and WINS on the Windows Servers.
Creating and managing Domain User accounts in Active Directory.
Creating User-Level security, Disk Quotas, Print management and Printing prioritize to users, sharing printers, files and folders to users, mapping devices. WSUS Configuring and Managing the service and Patches Updates, and reporting.
WDS Troubleshooting, Preparing Boot image Online and Offline.
VPN Support to remote users. Data Backup restoring supports from Veritas (Backup Exec) Support.
Handling Calls from JIRA (ticketing tool) and Managing SLA’s. Analyze business processes identifying alternative solutions and recommending new approaches.
Ensure implementation of the IT security procedures and guidelines to ensure the protection and confidentiality of all company data.