Mohamed Jihad Zouari, Clients relationships officer

Mohamed Jihad Zouari

Clients relationships officer

Crunch Doha

البلد
قطر - الدوحة
التعليم
بكالوريوس, Applied license mechanical engineering
الخبرات
10 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :10 years, 0 أشهر

Clients relationships officer في Crunch Doha
  • قطر
  • أشغل هذه الوظيفة منذ يوليو 2017

As a clients relationship officer in Crunch Doha, my duty was to be tge friendly with all customers for the good of the company,
As I'm also the consultant, i have to keep the relationship between me and the customer higher and higher in reason to lead him to renew his subscription for more months,
I hit all the targets in this position and i win the trust of all my clients.
Also i was responsible for business development as I am the only one who is in direct relation with customers and i know their needs., so my second duty was to find solutions to grow the company and to discuss it with my manager and the rest of the team

Cars salesman في Peugeot Showroom
  • تونس - تونس
  • يوليو 2016 إلى أبريل 2017

I developed my skills on sales as i'm the key point between the organisation and its clients by applying my duties like :
Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
Provides sales management information by completing reports.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Salesman في PULL & BEAR
  • تونس - تونس
  • أكتوبر 2014 إلى يونيو 2016

In my last position in PULL & Bear Store. I am a high-performing salesperson with an established track record of exceeding sales goals and maintaining high levels of customer satisfaction. I have a knack for problem solving, and work well independently and with little oversight. I am a resourceful, analytical and creative problem solver.
I am a self-starter and excel at explaining offerings, I am familiar with cold and worm calling and learn new procedures quickly. I hope to bring my hard-working nature and sales expertise to work for you in order substantially increase both your customer base and bottom line.

customer service representative في BSM call center
  • تونس - سوس
  • يوليو 2014 إلى سبتمبر 2014

As a Call Center Representative for BSM call center. I receive daily calls from customers and work to assist them with their technical or service related issues. I am organized and pay great attention to detail. My positive demeanor and friendly phone voice help to put customers at ease and to calm frustrated or agitated callers. I think well on my feet and am a natural problem solver. My interpersonal skills and ability to communicate clearly have served me well as a Call Center Representative.

customer service representative في BSM call center
  • تونس - سوس
  • يوليو 2013 إلى سبتمبر 2013

As a Call Center Representative for BSM call center. I receive daily calls from customers and work to assist them with their technical or service related issues. I am organized and pay great attention to detail. My positive demeanor and friendly phone voice help to put customers at ease and to calm frustrated or agitated callers. I think well on my feet and am a natural problem solver. My interpersonal skills and ability to communicate clearly have served me well as a Call Center Representative.

الخلفية التعليمية

بكالوريوس, Applied license mechanical engineering
  • في Université du Sousse
  • يونيو 2014

field: Design & manufacture on mechanical engineering

الثانوية العامة أو ما يعادلها, technical field
  • في Said Abou Bakar high school
  • يونيو 2010

courses: Design & manufacture)

Specialties & Skills

Negotiation
Automotive
Customer Service Skills
Adobe Photoshop
ADOBE PHOTOSHOP
COMMUNICATION SKILLS
CUSTOMER SERVICE
LEADERSHIP
MICROSOFT EXCEL
MICROSOFT POWERPOINT
MICROSOFT WORD

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس
الفرنسية
متمرّس

التدريب و الشهادات

Infographics (تدريب)
معهد التدريب:
INNOVATIS training center
تاريخ الدورة:
January 2014
المدة:
120 ساعة

الهوايات

  • Drawing
    drawing is an obsession for me, i draw whenever i feel free.
  • football
    i like playing and watching football, i play football every week with my mates