محمد قاسم

- Communicate guest needs and preferences within the department and throughout the
property to ensure that each guest has the most personalized experience possible
Page 2 of 2 Resume of Ollyvia .J. de Lima
- Control lounge inventory including food, alcohol, soft drinks, silverware, glassware,
china, linens, serving pieces, buffet presentation pieces
- Evaluate the staffing requirements and prepare schedules weekly, adhering to budget
goals
- Communicate anticipated business demands to both Front Office and Food & Beverage
leadership
- Assign specific tasks to the staff as they arise
- Conduct ongoing training with existing staff and ensure that new staff is certified as
required
- Conduct performance appraisals of staff