Mohamed Khaled

• Provided excellent customer service to an average of 100+ customers per day, addressing inquiries and resolving issues promptly to ensure a seamless experience.
• Collaborated with team members to maintain consistent service levels, contributing to a 20% improvement in customer satisfaction ratings.
• Acted as the first point of contact for customer complaints, demonstrating a high level of empathy and problem-solving skills in high-pressure situations.
• Consistently met or exceeded key performance indicators (KPIs) related to customer service quality and response times.

• Supervised a team of 10+ customer service and security staff, ensuring adherence to company protocols and delivering high-quality service.
• Led training sessions to improve staff performance, resulting in a 15% increase in service quality and efficiency.
• Managed shift schedules, break management, and redeployment, ensuring optimal staffing levels to meet operational demands.
• Served as the primary liaison between the client and operational staff, providing regular updates on policy changes and new procedures..