Mohamed Lotfy

 Create policies and procedures for all logistics activities.
 Monitor import/export processes to ensure compliance with regulatory & legal requirements.
 Ensure carrier compliance with company policies & procedures for product transit & delivery.
 Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes carriers.
 Direct inbound and outbound logistics operations, such as transportation, warehouse activities, safety performance, and logistics quality management.
 Direct comprehensive logistical functions for, distribution, internal allocation and delivery.

• Manage import and export Logistics operation i.e. local transportation, movement of project shipments.
• Administer review of commercial terms & conditions for tenders / bids / contracts with coordination of Company’s Legal Council & in concordance with company’s Group guiding principles.
• Deal and liaise with freight forwarder pertaining to latest rules, regulations of Egypt customs etc.
• Processing / handling of all related matters towards Import contracts registration with banks.
• Make sure to get custom duty exemption as per related concessionary SRO’s as issued from CBR.
• Ensure the shipments on time delivery.
• Provide reports and statistical data as requested for reporting and analysis by the departmental manager.
• Optimization projects via reduction of detention, demurrages, container rents & other hidden costs.
• Fostered relationships with freight forwarders, shipping brokers, and third party logistics employees.
• Created and implemented a Microsoft Excel-based tracking application.
• Key Performance Indicator reporting, On-Time - OT
• Negotiate all freight forwarding and customs brokers’ contracts.
• Institute a vendor compliance & performance management evaluation program.
• Ensure all foreign suppliers received payment on a timely basis per contractual obligations.
• Develop an effective system to routinely report freight costs by volume, unit and mode in an effort to improve efficiencies and contain expenditures.
• Maintained communications between senior management, warehouse staff and CSR’s to keep them abreast of any and all issues arising from shipping problems.

 Planning and supervising and participating in processing shipping documents for the import and export of cargoes and containers.
 Strengthen the relationship with agents worldwide and try to bring new powerful and well known agents in the field.
 Receive shipping orders from customers, provides information on rates and availability and prepares all necessary shipping documentation in consultation with client.
 Also characteristic in all ocean freight procedures with all shipping lines and others freight forwarders till finalize submitted the original bill of leading to the shippers for the purpose of sending it to there consignees (in case of export ocean freight).
 Supporting and leading the Sales Team in order to be able to achieve our mission successfully.
 Achieving customer's satisfaction.
 Effective supervisory role acknowledged by the Manager.
 Provide professional support and guidance to forwarding reps in order to assist in problem solving and contribute to their development, so subordinate staff could benefit from the support and guidance.
 Maintains accurate and complete records of all transactions in order to comply with good filing system and to meet archival procedure.
 During this position must have very good idea concerning shipping issues and must be aware of the duties of all the departments of the company so that may really be able to handle customers' problems.

 Follow-up all forwarding issues LCL/FCL sea/air freight.
 Making sales calls to attract new clients.
 Develop the consolidation system.
 Strengthen the relationship with agents worldwide and try to bring new powerful and well known agents in the field.
 Planning and supervising and participating in processing shipping documents for the import and export of cargoes and containers.
 Receives import documentation and check its completeness and compliance with all regulations.
 Receive shipping orders from customers, provides information on rates and availability and prepares all necessary shipping documentation in consultation with client.
 Provide professional support and guidance to forwarding reps in order to assist in problem solving and contribute to their development, so subordinate staff could benefit from the support and guidance.
 Leads team meetings to involve staff in activities, resolve issues and seek suggestions to make staff members contribute to meetings so the key issues are identified and discussed.
 Notify our customers on daily basis progress of their shipment.
 Attend to all sales and customers rate request.
 Attend to all customers' calls and inquiries.
 Submit quotations.
 Approach and encourage new customers.
 Also characteristic in all ocean freight procedures with all shipping lines and others freight forwarders till finalize submitted the original bill of leading to the shippers for the purpose of sending it to there consignees (in case of export ocean freight).
 Handling the forwarding and transportation operations.
 Achieving customer's satisfaction.
 Answering customer's inquiries and solving their problems in shipping lines.
 During this position must have very good idea concerning shipping issues and must be aware of the duties of all the departments of the company so that may really be able to handle customers' problems.

 Approaching new customer and maintain current client base successfully.
 Achieving customer satisfaction.
 Manages the selling cycle for nominated sales coverage plan accounts from allocation through to sales closure in order to service and grow existing business.
 Creates own account plan within allocated client portfolio in order to facilities the achievement of individual sales targets, and this will lead to well structured planning of work and sales will be achieved.
 Identifies potential business opportunities and defines best-approach tactics in order to secure new business.
 Makes personal calls on allocated accounts and potential leads at the junior to middle level management level in order to achieve individual and team sales targets and by this personal and team sales targets are achieved.
 Participates in regular sales team meetings in order to report progress, gain a wider appreciation of sales activities and contribute views and this would be acknowledged by the team leader.
 Analyses & meets evolving customer needs through long-term built relationship and by this quantity and quality of business will be stabilized over time.
 Ensure accurate and timely completion of sales related administration in order to facilitate the sales process.
 Promote/sell Royal different activities.
 Perform the sales coverage plan.
 Follow-up all customer and clients requirements.
 Liaise with all different Depts. (Customs Clearance/Transportation)
 Increase Amiral’s cliental base.
 In this process sales support executive duty is to monitor all the sales operations, solve any problem and prepare necessary reports concerning sales rep.'s performance and department's achievement periodically.
 In this process sales support executive duty is to monitor all the sales operations, solve any problem and prepare necessary reports concerning sales rep.'s performance and department's achievement periodically.

 Provide a friendly and professional approach to customers to ensure their satisfaction.
 Attend and handle all customers in-coming calls & inquiries.
 Create a data base for all customers records and information.
 Establish an efficient Documentation system for all customers related files.
 Receive orders from customers.
 Solicits sale of new or additional services.
 Adjusts complaints concerning services/billing.
 Refer complaints of service failure to designated department for investigation and to make correction steps.
 Visits customers to make sales calls or to investigate conditions preventing completion of service orders and report the same to the Commercial Manager by submitting a sales visit report.
 Answer all inquires about services granted.
 Enters all information into computer to keep records of customer requests and complaints.
 Handling a forwarding, clearance and transportation operations.
 Characteristic in all customs clearance procedures at ports and follow up till release.
 Achieving customer's satisfaction.
 Answering customer's inquiries and solving their problems in customs.
 Approaching on conserve old and new customers and maintains they current base successfully.
 During this position must have very good idea concerning clearance issues and must be aware of the duties of all the departments of the company so that may really be able to handle customers' problems.

 Doing all documentation for clearance files and the others logistics operations as…………( Land, Air, Sea freight and data entry also)
 Approaching on conserve old and new customers and maintain they current base successfully.
 Achieving customer's satisfactions.
 Monitoring, supporting and leading the Sales Team in order to be able to achieve our mission successfully.
 Handling all customs clearance procedures at ports and follow up till releasing.