Mohamed Maamoun

Managing a team with 24*7 support.
• Handling system audits by ensuring that all holes and vulnerabilities needs to be closed in and get the sign-off from customer.
• Identification of Single point of failures and suggesting methods to customer to minimize the downtimes
• Knowledge and own contract network schedules, SLA’s, etc;
• Point of contact for all network related issues
• Ensure client infrastructure is up to date (N-1), with all risks identified and work on action plans implementation;
• Follow ITIL standards and have all documents peer reviewed;
• Have all client documentation stored in a repository;
• Reduction in the resulting number of alerts
• Ensure KM(knowledge articles, (which includes SOPs, SMTDs, process documents, etc.) are updated and reviewed.
• Run Service improvement programs that aim at improving availability & performance of business applications.
• Change Management and Change Success Assurance;
• Join Lessons Learnt Sessions to failed changes, including RCA and action plan; Ensure diagrams are up to date and peer reviewed;
• Provide technical support on SEV 1 incidents when engaged;
• Work on Problem Records resolution involving engineering;
• Participate in Tower Level Reviews along with Network Manager.

Team Leader system administrators at OOREDOO TELECOM's DATA CENTER
resposible of installation & operation & troubleshooting of :
OOREDOO Active Directory
Exhchange servers
Mail security ( WatchGuard, fortimail & EOP )
File & Print server cluster
Terminal servers for all wataniya branches
ESXi Servers ( VMWARE)
SCOM 2007, 2012
SCCM 2007, 2012, 2016
ISA 2006, TMG
Convert physical servers to Virtual ( VMWARE )
SQL 2008, 2012, 2014

-Act as IT-Manger
-System Engineer .
-Owner Representive (Handicrafts & Small Industries Complex at Ardya (65 Milion K.D) .
-Supervising & Co-ordinate Smart Building at this project.
1. Ensuring the most cost-effective and efficient use of servers;
2. Suggesting and providing it solutions to business and management problems;
3. Ensuring that all it equipment complies with industry standards;
4. Analyzing and resolving faults, ranging from a major system crash to a forgotten password;
5. Planning and implementing future it developments and undertaking project work;
6. Managing the website and keeping internal networks running;
7. Monitoring the use of the web by employees;
8. Installing, supporting and maintaining new server hardware and software infrastructure;
9. Managing email, anti spam and virus protection;
10. Setting up user accounts, permissions and passwords;
11. Monitoring network usage;
12. Undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet;
13. Providing training and technical support for users with varying levels of it knowledge and competence;
14. Supervising other staff, such as help desk technicians;
15. Working closely with other departments/organizations and collaborating with other it staff;

Networks design & implemtation .
supply & install solutions for smart home

1- Prepare training courses material.
2- compuer courses instructor .
3- Design, implement & administratr the institue network.