technical office / sales engineer
Orascom services
Total years of experience :2 years, 1 Months
· Performing sales activities and customer visits with CRM reports tracking.
· Preparing and developing technical presentation to explain the company’s products or services to customers.
· Discussing equipment needs and system requirements with customers and engineers.
· Collaborating with sales teams to understand customer requirements and provide sales support.
· Generating high quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales, and arranging deliveries.
· High level of coordination with technical office to present products to meet customers’ technical requirements and needs.
· Helping customers who have problems with installed products and recommending improved or upgraded materials & machinery.
· Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers.
· Identifying areas for improvement and communicating these issues as well as possible solutions to upper management.
· Setting and achieving sales targets and goals.
• Site supervision and installation of elevators, Installation Tools, Mono/Mini Space installation, 5s and QD for Installation.
• Egypt Business Overview (Solutions, Competitions).
• KONE Product Range Knowledge.
• Exposed to tools such as CRM, SAP, and other software and tools relevant to KONE.
• Contracts, Terms and Conditions.
• Meeting participation as a sales trainee member to help the customers understand the process and the company’s products.
• Service operation/Maintenance.
• Handovers and Takeovers, IR and MIR Proposals.
Providing assistance and solutions to customers using several tools and network applications
Managed 2 supervisors and 10 technicians, ensuring smooth operation of pump and fryer maintenance, leading to reduction in downtime.
*Voice Operated Smart Elevator* - Implementation of smart control functions for easier access for disabled people, implemented an interface between Arduino and Speech Recognition library with the key features such as voice control, distance control and emergency button for the elevator. - Developed and tested real-time speech recognition with 93% accuracy rate and decreased time delay of elevator by 20% granting disabled people access to the elevators with ease. - Implemented fire detection and obstacle detection algorithms, with over 95% accuracy rate, to ensure safety of the users. - Implemented GSM technology for wider range of communication between the user and the elevator. - Implementation in buildings and smart homes.
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