IT Services Engineer
Nissan Motor Egypt
Total years of experience :6 years, 0 Months
Manage edges and core Cisco switches (initial configuration, trunking, VLANs, all related LAN issues)
• Handling creating new IP-phones and troubleshooting issues with dimension data.
• Handling network issues with Nissan Europe network team.
• Responsible for request for quotations and support contract with third party companies.
• Manage Active Directory accounts.
• Manage email accounts on Exchange server 2007.
• Manage accounts on OCS 2007
• Manage file and printing server.
• Manage Symantec backup Exec (2010 R2 and 2012).
• Manage Kaspersky antivirus server and deployment.
• Responsible for validating the forms for the new users, modified or revoke accounts to be subjected to
JSOX auditing.
• Facilitate and support non IT projects that require IT support for implementation.
• Responsible for contacting Nissan Europe central help-desk for raising the end users issues like internet
access and token problems.
• Handling tickets on Microsoft SCSM.
• User’s technical support.
Migration of Users’ computers from XP to Win 7 Environment.
Migration of users’ mailboxes from lotus notes to outlook 2010.
Support users during the orientation sessions.
Support users after migration, responding for queries and troubleshooting technical problems.
Maintain and Manage Active Directory.
Maintain and Manage DNS and DHCP server.
Maintain and Manage ISA Server 2006.
User’s technical support.
• Graduation project Ultra wide band antennas using microstrip technique Applications of these antennas Satellite communications, missile telemetry, weapon fusing, remote sensing and wireless network. • Personal Project Microstrip antennas for wireless network