Chief Information Officer
Al Baker Group
Total years of experience :12 years, 3 Months
Collaborated with the senior management in defining computing and information technology strategic plans, policies, programs, and schedules for effectively implementing multiple large scale projects in compliance to project delivery schedules and other SLA parameters
•Developed strategic plans and implemented objectives of the information technology needs of the company to ensure the computer capabilities are responsive to the needs of the company's growth and objectives
•Advised senior management on strategic systems conversions and integrations in support of business goals and objectives; evaluated overall operations of computing and information technology functions and recommend enhancements
•Built & managed company infrastructure to support and guide individual divisions/departments/sites in computing and information technology efforts
•Prepared enterprise objectives and budgets to facilitate the orderly and efficient capture, storage, processing, and dissemination of information
•Guided team members in design, development & implementation of new applications and changes to existing computer systems and software packages
•Spearheaded organizational IT strategic & operational plans for implementing innovative IT initiatives for assessing, deploying and managing current / future IT systems across the organization
•Set up change control/ process documentation across all aspects of business encompassing new software and telephony upgrades
•Managed IT functions encompassing data center management, technical support, application development as well as disaster recovery planning
•Interacted with vendors based on project requirements and prepare financial models for enhancing project profitability
•Focused on development, review, and certification of all back-up and disaster recovery procedures and plans. Managed ongoing improvements and feasibility of system enhancements
Key Highlight:
•Played key role in design & implementation of Enterprise Architecture encompassing Enterprise Requirements
Managerial Functions
•Render technological direction to the department, prepare & implement budgets for programs & projects. Optimize resource utilization by creating cost-benefit analysis as well as supporting a detailed definition of data requirements and departmental workflows
•Manage day-to-day operations of the IT department including directing staff, who support administrative computing, networking, user services, telecommunications and other information technology functions
•Consult with administration, department managers, and other stakeholders to exchange information, present new approaches, and to discuss equipment/system changes
•Define & implement strategic and tactical goals, policies, and procedures for the information technology department. hardware/software solutions to accomplish the company's business objectives
•Ensure compliance to mandatory escalation metric and delivery support based on Information Technology Infrastructure Library (ITIL)
Program/Projects Leadership and management
•Provide leadership to internal & external teams in end to end management of assigned projects in compliance to project delivery schedules and other SLA parameters
•Maintain regular interaction with relationships with business stakeholders and leadership teams across geographies and departments aimed at seamlessly implementing assigned projects
•Interact with other project managers in optimizing resource utilization, defining project schedules and scope. Collaborate with Customer Service and Support in effectively resolving reported incidents
•Manage service delivery functions for effectively resolving incidents and service requests in compliance to SLA parameters
•Liaise with the customer’s IT team to update knowledge on customer’s IT environment to align projects to business deliverables
•Define appropriate delivery model for customer project as a composition of pre-defined services, on-site and/or remote delivery
•Scope and estimate the engagement (Resources, Time, Cost, etc.)
•Assess, document and communicate risks for the engagement.
creating and maintaining project deliverables such as, project charter, project management plan, status reports, project timesheets, communications plan, budget, schedule, managing issues, scope and quality while bring projects to successful completion within the cost and time requirements.
•leading cross functional teams within a formalized methodology.
Operations Management
•Implement various process improvement initiatives for rectifying identified errors & minimizing process gaps aimed at enhancing operational efficiency as well as departmental profitability
•Function as Technical Account Manager for enhancing business generation from customers based on technical requirements
•Evaluate business processes & workflow to design solutions for maintaining competitive advantage. Set up processes for transition of services, framework of quality standards aimed at seamless project implementation
•Assess team performance and render productivity enhancement feedback. Organize training sessions for team members based on identified training needs
•Evaluate & present various status reports at senior management reviews to enable effective decision making
Key Highlights:
•Acknowledged by the CIO of GASCO / Dubai Islamic Bank / EIDA companies for successfully turning around failed project to success stories
•Delivered Major Infrastructure projects in the last 6 years (Ops Center, Engineering systems (Exadata, Exalogic, Supercluster, Exalytic), Data Center upgrade and Migration, Storage, etc..)
•Played key role in developing productive business relationship with various clients & stakeholders like AD Police, ADJD, Alghurair, EIDA
•Rated high for efficient management of Oracle ACS mission critical contracts for critical account for different industries like Telecom, Banking, Public, retails and Federal
•Efficiently managed projects related to ERP upgrade/implementation, BI implementation, IDM, SOA, HW, Systems, FMW, and DB
•Successfully managed Siebel Delivery Projects (ADJD, GHQ, DU, Etisalat) and enhanced value of managed contracts by nearly 200%
•Core member of the Oracle Global Delivery Organization (PMO) and Strategy Team.
•Delivered first cloud engineering system (Exalogic) in Telecom and Banking Sectors, First ERP on cloud (EBS on Super Cluster) in Middle East
•Winner EMEA Customers Champion Award due to success stories. Thrice recipient of Lead Generation Award for enhancing business
•Delivering the first Cloud Recruitment Application in Public Sector “SaaS”
•Delivering Smart WIFI Project that includes: Geo Location, Guest Management, WIFI network and structure Cabling
•Key Customers: Emirates Catering, Qatar Airway, Kuwait Airway
Designing & Implementing Technology Strategies to Fuel Breakthrough Results
courses: Project Manager Professional, Sep 2005 •Financial Management •Project Management •Marketing •Sales •ITIL Foundation V2, Feb 2006 •Master Project Management, Feb 2008 •ITBMC, IT Management, Sep 2010 •Program Management •ITIL Foundation V3 •ITIL Intermediate Level (Strategy, CSI, Design, Transition and Operations) •ITIL MALC •ITIL Expert •Risk Management •ITIL Services ISO 2K •COBIT •TOGAF
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